Safety on the railway

We have CCTV cameras across all stations and trains to monitor activity and ensure passenger safety.

Many of our frontline staff wear body-worn cameras to enhance security, deter anti-social behaviour, and provide evidence if needed.

Our security staff regularly patrol stations and trains to provide assistance and maintain a safe environment.

Located across our stations, Help Points connect you directly with someone who can provide assistance, if you’re on a station without staff.

Located across our stations, Help Points connect you directly with someone who can provide assistance, if you’re on a station without staff.

Be mindful of your environment, especially in crowded areas.

Save important numbers like railway helplines and emergency services in your phone.

If you see something suspicious, speak to one of our staff on the station or on the train.

When parking your bike, make sure you lock it with high-quality locks, ideally a minimum of two.

A small act of kindness can make a big difference. If you see someone in need, offer help or notify a staff member.