Train ticket collection and delivery options

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If you have chosen to have your tickets delivered, tickets purchased by 16.00 will be processed and dispatched within 24 hours of booking using Royal Mail. Please allow five working days for delivery.

Please note we are unable to guarantee delivery of any unsigned for First Class post, and would suggest using a ticket machine at the station as it's quicker, easier and free of charge.

If your tickets haven't turned up after five working days, you should contact us.

If you've chosen to collect your tickets at the station, please enter your credit or debit card and booking reference from your confirmation email into a ticket vending machine. Your tickets will then be issued.

Yes, as long as they have access to a payment card for identification (any card is fine) and the eight-character reference shown on your email confirmation. The tickets cannot be issued without these.

You can collect your tickets from any National Rail station which has a ticket machine.

If for some reason you cannot retrieve your tickets from the machine, you can collect them from the ticket office.

You must remember to take with you your booking reference number and any credit/debit card in order to collect tickets.

Ticket office

When you book online, you’ll have the option to collect your train tickets from your chosen Gatwick Express or Southern station. You can collect train tickets from the ticket office (or ticket machine) at your selected station two hours after you book.

You will need your collection reference, which you received in your email confirmation. It is important that you have this reference, otherwise you won’t be able to collect your train tickets.

At our larger stations, you can book and pay for tickets at a staffed ticket office. We can accept payment by cash, debit card or credit card and National Rail vouchers.

Find a ticket office

Ticket machine

At our self-service ticket vending machines you can:

• Buy tickets
• Collect tickets purchased online
• Top up your Oyster card (at London stations)

You can pay for your tickets using cash or a credit or debit card.

We offer a wide range of tickets from our self-service ticket machines to offer the best value fare for your journey.

If you need help using our machines or finding the right ticket, ask a member of staff for assistance where possible.

Self-service ticket machine price guarantee

In the unlikely event you buy a ticket from one of our self-service machines, and realise it was not the right ticket, please speak to our staff at the ticket office or our Customer Services team, ideally before travel, otherwise as soon as possible. You may be entitled to a refund for the difference in fare.

We can accept company cheques if you’re buying an Annual Season ticket. (By company cheque, we mean those from a PLC, limited company, partnership, registered charity, school or local authority. We can’t accept an individual’s cheque stating ‘trading as’).

To use a company cheque you must have a company headed letter to accompany the cheque, and bring two original forms of ID. One of these must be a driving licence, passport or other photo ID. The other must be a recent utility bill or another document that verifies your address.

We no longer accept personal cheques at our ticket offices.

We want to get your tickets to you are quickly as possible. That’s why we encourage customers to use one of our free delivery methods. However we do make a small charge if you choose to have tickets posted to you although we offer free signed for 1st class delivery for all purchases over £100.

1st Class Mail (£1.65)

Tickets purchased by 16:00 will be processed and dispatched within 24 hours of booking using Royal Mail First Class post. Please allow five working days for delivery.

Please note we are unable to guarantee delivery of any unsigned for first class post, and would suggest using a ticket machine at the station as it’s quicker, easier and free of charge.

Applicable to UK addresses only.

Don’t forget, you can get your tickets for free when you choose an eTicket, load them onto your Key Smartcard, or collect from a ticket vending machine at the station.

Royal Mail Signed For™ 1st Class (£3.35)

We now offer this service free for bookings over £100

For bookings less than £100 you can select this delivery option for a cost of £3.35, it offers:

• Proof of postage
• Signature on delivery
• Online confirmation of delivery

Please note, we are unable to guarantee next day delivery, if this is a requirement then we recommend you use the Next Day Special Delivery option.

Don’t forget, you can get your tickets for free when you choose an eTicket, load them onto your Key Smartcard, or collect from a ticket vending machine at the station.

Royal Mail Special Delivery Guaranteed™ (£8.35)

• Guaranteed delivery by 9am or 1pm next working day
• Online tracking and signature on delivery included

Don’t forget, you can get your tickets for free when you choose an eTicket, load them onto your Key Smartcard, or collect from a ticket vending machine at the station.

Remote areas and Islands of Scotland will take longer to reach. Orders placed on Saturday or Sunday are despatched on Monday and delivered on Tuesday. Orders placed on a Bank Holiday are despatched on Tuesday and delivered on Wednesday.