There’s lots of useful information in our frequently asked questions. But if you can’t find what you’re looking for, we’re always here to help. Here’s how to get in touch
If your query relates to the coronavirus please check for information here first for information on train services and refunds.
Get in touch online, by phone and by post
There's lots of useful information in our Frequently Asked Questions. But if you can't find what you're looking for, we're always here to help. Here's how to get in touch.
Need a quick response?
Can't wait? Then contact us on Twitter or Facebook Messenger where our team are available 24/7 and can help with most queries or issues very quickly.
We are currently experiencing technical issues with our Contact webform and your message may not be received by our Customer Relations team. We are working to get this fixed as soon as possible, and we apologise for any inconvenience caused. Please try again later.
Need to book help with your journey?
Do you need our Accessible Travel Policy documents in an alternative format, like audio and large print versions? Request our Accessible Travel Policy documents in alternative formats by contacting us:
Email us at email@example.com
Call us on: 0800 138 1016
Textphone: 0800 138 1018
Contact us online
Want to give us feedback? If you've received great service from a member of staff, we'd love to hear from you.
Use our online form below and we’ll get back to you as soon as possible – we aim to respond within five working days, but at very busy periods it may take us up to 20 working days.
What would you like to contact us about?
Our trained Tweeters are on hand 24 hours a day, 7 days a week to provide you with information, answer questions or just have a chat.
Tweet us @GatwickExpress
Call us on:
0345 850 1530
Text/Minicom: 03451 27 29 40
Lines are open from 07:00 to 22:00 every day except Christmas Day. Please note that during the Coronavirus Outbreak, our phone contact hours have been temporarily reduced to 08:00 - 18:00
Calls to 0345 numbers are the same price as calling an 01 or 02 landline, even from mobiles.
Write to us at:
PO Box 10240