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There’s lots of useful information in our frequently asked questions. But if you can’t find what you’re looking for, we’re always here to help. Here’s how to get in touch

If your query relates to the coronavirus please check for information here first for information on train services and refunds.

Get in touch online, by phone and by post

There's lots of useful information in our Frequently Asked Questions. But if you can't find what you're looking for, we're always here to help. Here's how to get in touch.

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Can't wait? Then contact us on Twitter or Facebook Messenger where our team are available 24/7 and can help with most queries or issues very quickly.

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Our Accessible Travel Policy documents are available here in alternative formats including audio and large print versions.

Printed copies of our Making Rail Accessible document will shortly be available from all staffed stations across our network.

Contact us online

Want to give us feedback? If you've received great service from a member of staff, we'd love to hear from you.

Use our online form below and we’ll get back to you as soon as possible – we aim to respond within five working days, but at very busy periods it may take us up to 20 working days.

Contact us

Use our online form below and we'll get back to you as soon as possible - we aim to respond within five working days, but at very busy periods it may take us up to 20 working days

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Our trained Tweeters are on hand 24 hours a day, 7 days a week to provide you with information, answer questions or just have a chat.

Tweet us @GatwickExpress

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Call us on:

0345 850 1530

Text/Minicom: 03451 27 29 40

Lines are open from 07:00 to 22:00 every day except Christmas Day. Please note that during the Coronavirus Outbreak, our phone contact hours have been temporarily reduced to 08:00 - 18:00

Calls to 0345 numbers are the same price as calling an 01 or 02 landline, even from mobiles.

Write to us at:

Gatwick Express
Customer Services,
PO Box 10240
LE65 9EB