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Gatwick Express

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Cookie policy

Govia Thameslink Railway Limited ("Gatwick Express", “Great Northern”, "Southern Railway", “Thameslink” / “we” / “us” / “our”) Cookie Policy

In line with other web sites & mobile apps, we use cookies (a small data file), web logs, mobile advertising ID’s (GAID or IDFA) & location data (Wifi & BLE Beacon technology) to analyse site usage & track user behaviour to help improve the services we offer. When you use our website or mobile app these devices allow us to identify you as a user and recognise any information we have collected but do not personally identify you. When we serve advertising we may allow authorised third parties to use cookies or location data. These may provide general information about you for greater customisation. If you wish you can usually block cookies using the settings in your web browser or disable your mobile advertising ID in your privacy settings on your mobile device.

1. What are Cookies?

Cookies are small text files that are placed onto the hardware device you use to browse the internet (e.g. your Computer, Smartphone or Tablet, your “device”) by websites and apps that you visit. Cookies contain information about your visits to that website or app and the purpose of cookies is to enable our websites and apps to remember you, and your browsing habits, when you visit again in the future.

2. How do we use Cookies?

Cookies perform many different functions, from remembering that you are logged in during visits to what user preferences you may have selected. They also help us to identify which of our web pages are the most popular and what type of journey a visitor has through our site and apps.

Cookies help us plan the content and layout of our site and apps and recognise returning visitors that have been to our site and apps before. They therefore play an important role in helping us to enhance the usability and performance of our site and apps to improve your visits. For more information about cookies, please visit

In order to help us understand how many visitors we have, which pages are visited, and to help us develop future improvements to our site and apps, reporting and analysis is carried out using Google Analytics who will place cookies on your device. For more information on Google cookies we recommend you visit the Google website which outlines Google’s privacy policy and how to opt-out of tracking.

We do not use cookies to collect information that could identify you personally during your visit to our site and apps [unless you create an account or log in to purchase a ticket from us]. A list of the cookies that we use when you visit our site is contained in the table below.

Types of cookie that may be used during your visit to our website are:

  • Session cookies
  • Session and permanent cookies
  • Anonymous permanent cookies
  • Cookie to individually identify users who have logged in
  • Third party cookies
  • First party cookies

3. What Cookies are used by this Site?

Cookie name


Session cookie

Session cookies enable our website to keep track of your movement from page to page so you don't get asked for the same information you've already given to the site. These cookies allow you to proceed through the pages of our site quickly and easily without having to authenticate or reprocess each new area you visit. They are automatically deleted when you close your web browser.

Session and permanent cookies (also called persistent cookies)

These help our website remember your preferences and settings when you visit again in the future. They therefore speed up and enhance your experience of services or functions offered.

For these cookies to work, they are stored on you device and are not deleted when the browser is closed.

Anonymous permanent cookies

These identify repeat visitors, and are used to gather web statistics. They do not collect any personally identifiable information.

Login cookie (Session)

To individually identify users who have logged in, so that they can purchase their tickets.

Third party cookies

These are placed by another company (domain) and are used to help us track visitor behaviour and revenue in order for us to measure the performance of our website.

First party cookies (cookies set by the website)

Used when a customer performs a ticket search, manages email subscriptions, or buys a ticket.

When a user logs into their account this cookie is set to manage their logged in session.

This cookie is deleted from the device when the browser is closed.

And also this cookie is used to remember the last station you loaded on the station dropdowns on rail sites so that when you come back to the site it presents this station as pre-selected.


3rd Party cookies


Google Analytics

To track which pages on the site are most commonly used, the number of visitors to the site, page views, which browsers are used, entry pages etc.

We use the information provided to help us improve our site and identify the most popular pages.

Cookies last between one month and one year.

For more information on Google analytics we recommend you visit the Google analytics website.


This cookie is set at the first load of the twitter application and is required to get access to tweets.

For more information read the Twitter Privacy Policy.

Epsilon Tracker

This is used to measure clickthrough and conversion rates from email newsletters.

The cookie expires after 30 days and does not store any personal or personally identifiable information.

This cookie is only used to report on revenue from our email campaigns to determine how successful they are.

4. Web beacons

Web beacons are usually 1 pixel size transparent images that help website owners track the activity of users on certain website pages. They can also send the tracking server (ie. us, or our technology partners) information in cookies – such as whether an HTML email with a web beacon in it has been opened. We use web beacons together with cookies to help us understand how you interact with our website, apps, and the emails we send you, to help us improve your experience, to ensure that content is relevant to you, and to better manage our website, apps, and email content.

Further details on web beacons, and how to manage them, can be found here:

5. How can I manage cookies?

There are a number of options available. You can control the use of cookies on your device by using the settings in your web browser (e.g. Chrome, Internet Explorer, Firefox). For more detailed information about cookies (including how to manage their use via your browser) go to

Please note: by deleting cookies in your browser you will be unable to login, purchase tickets or use some parts of the site and apps.

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