First Class claim form

If you experienced any issues with the First Class accommodation, you may be eligible to claim.

Please use the form below to claim compensation for your journey.

Please ensure that you have scanned in your tickets before using this form and that your scanned images are no more than 1Mb each.

Title

First name

Last name

Phone

Mobile

Start typing your address

Address (line 1) Address (line 2) Town/city County Postcode

Ticket type

The Key Smartcard users only - last 8 digits of The Key Smartcard number (only Great Northern, Southern or Thameslink Key Smartcards)

Cost of ticket

Date of journey

Departure time

Departure station

Destination station

Upload a scanned copy of your ticket here (not applicable for Great Northern, Southern or Thameslink Key Smartcards. If you have a Southeastern Key Smartcard please provide a receipt or booking confirmation showing details of the tickets held on your smartcard)

Upload a scanned copy of your ticket here

Reason for claim

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Should you have more than 3 tickets you can compress them into a single zip folder.

Your personal details will be held by the Thameslink Southern Great Northern Limited (TSGNL) on behalf of Gatwick Express. We will not pass on your personal information to any organisation outside of TSGNL without your prior consent.

When you use our website, you trust us with your information. Please read our Privacy Policy to help you understand what data we collect, why we collect it and what we do with it. We use details about your journeys and your data to improve our communications to you.

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We will not pass on your personal information to any organisation outside of Gatwick Express.

If the legal company operating Gatwick Express changes in future, your personal data may be transferred to the new company to ensure continuity of service, including bookings, customer service history, and marketing preferences where applicable. You can withdraw your marketing preferences at any time. Your data protection rights will not change, and we’ll update this notice with details of the new data controller.

*Must be over the age of 16

We will not pass on your personal information to any organisation outside of Gatwick Express.

*Must be over the age of 16

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