Skip to Buy Tickets Skip to Content Skip to Footer
A man going through ticket gates at a train station

Access Advisory Panel

To keep on improving our services for our passengers with accessibility needs, we work together with a passenger-led panel of volunteers

The panel’s role

Our Access Advisory Panel provides us with support and guidance in providing a network where everyone has the confidence to travel. The panel consists of volunteer passengers who share their travel experiences and give constructive feedback.

The Panel was brought together to represent the needs of all of our passengers, including:

  • Passengers with visual/hearing impairments
  • Passengers travelling with young children
  • Elderly passengers requiring assistance when travelling
  • Passengers with hidden disabilities
  • Passengers with physical disabilities

This important Panel meets every two months to share their views and put practical ideas for improvements before our senior managers. Their recommendations will help to us to continue to enhance accessibility on our trains and at our stations.

We’re committed to making our services safe and comfortable for everyone. Visit our Assisted Travel page to learn more about the other ways we’re improving accessibility across our network.

When we are recruiting members, openings are advertised on our network through a variety of audible and visual formats, with further details provided on this page. For further information, please contact our Assisted Travel Team.

Current panel members

Travel help

Looking for information about travel assistance to help you with your journey?