Learn more about our service performance, customer satisfaction, and what we’re doing to improve further
To help you find the information you need about our service, we’ve put together some handy links from around our site and around the web:
Keeping you informed during disruptions
In the National Rail passenger satisfaction survey, many passengers said they wanted to be kept better informed during service disruptions. Our Passenger Information During Disruption plan explains how we’ll do this going forward.
It explains the steps we take to deliver timely and accurate information during disruptions so you can make well-informed decisions about your trip to or from the airport.
We have prepared this plan in line with the rail industry’s Approved Code of Practice
Customer Information Pledges
You tell us that you need to be able to access timely, relevant and accurate information so you can plan your journey travel with confidence. This becomes even more important when things don’t go to plan.
We are working with the wider rail industry as part of the Smarter Information, Smarter Journeys programme to continually improve in this area.
Information about the gender pay gap
The gender pay gap is the difference in pay between men and women, explained through various statistics. It is influenced by a range of factors including the demographics of the workforce.
It is reported in terms of the mean and median difference between all the men and women in an organisation, in relation to pay and bonus, and like most organisation in the UK and in rail we do have a gender pay gap in relation to pay, however, the variance in our bonus figures is in favour of women.
Employers with 250 or more employees are required to publish gender pay gap information. The detail on the above can be found in the report on the Go Ahead website.
This is the first year of reporting and we are developing actions, in conjunction with Go Ahead and Southeastern Railway to narrow our pay gap.