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Transparency

Learn more about our service performance, customer satisfaction, and what we’re doing to improve further

Online resources

To help you find the information you need about our service, we’ve put together some handy links from around our site and around the web: 

Keeping you informed during disruptions

In the National Rail passenger satisfaction survey, many passengers said they wanted to be kept better informed during service disruptions. Our Passenger Information During Disruption plan explains how we’ll do this going forward.

It explains the steps we take to deliver timely and accurate information during disruptions so you can make well-informed decisions about your trip to or from the airport.

We have prepared this plan in line with the rail industry’s Approved Code of Practice


Information about the gender pay gap

The gender pay gap is the difference in pay between men and women, explained through various statistics. It is influenced by a range of factors including the demographics of the workforce.

It is reported in terms of the mean and median difference between all the men and women in an organisation, in relation to pay and bonus, and like most organisation in the UK and in rail we do have a gender pay gap in relation to pay, however, the variance in our bonus figures is in favour of women.

Employers with 250 or more employees are required to publish gender pay gap information by 4 April 2018. The detail on the above can be found in the report on the Go Ahead website.

This is the first year of reporting and we are developing actions, in conjunction with Go Ahead and Southeastern Railway to narrow our pay gap.