Learn more about our service performance, customer satisfaction, and what we’re doing to improve further
To help you find the information you need about our service, we’ve put together some handy links from around our site and around the web:
In the National Rail passenger satisfaction survey, many passengers said they wanted to be kept better informed during service disruptions. Our Passenger Information During Disruption plan explains how we’ll do this going forward.
It explains the steps we take to deliver timely and accurate information during disruptions so you can make well-informed decisions about your trip to or from the airport.
We have prepared this plan in line with the rail industry’s Approved Code of Practice