How we're performing
Whether you’re catching a plane or travelling to central London, you need a reliable train service. That’s why we’re committed to high performance
Train service punctuality and reliability
We have met specific performance targets set by the rail regulator that we must meet. Our services are measured against these targets.
See our latest monthly performance report.
If you're delayed by 15 minutes or more, you may be entitles to compensation. Find out more about Delay Repay.
Daily performance report
We share our performance statistics for the previous day by midday of the following day.
You can see the percentage of trains that arrive at their destination within:
- Five minutes of their scheduled time. This is called PPM
- 50 seconds of their scheduled time. This is called Right Time.
Wednesday 21st April 2021
Rail passenger numbers
The number of passengers using National Rail has continued to grow, and these latest statistics show the direct impact this growth has had on levels of train crowding in a number of major cities.
Fare evasion prevention is important. The rail industry loses millions of pounds a year through ticketless travel and fraud money which could have otherwise been re-invested to improve rail services. This is unfair on the vast majority of you who are honest and pay your fares.
We worked alongside other train operators, Transport for London and British Transport Police, to limit ticketless travel to 2.77% in the Department for Transport's most recent survey in January. Ticketless travel surveys are carried out four times a year by the Department for Transport and the results are published as soon as they are available. Fare revenue is paid direct to the Department for Transport.
|Target figure||Actual result|
|Sep 2017 to Sep 2018||2.5%||2.21%|
|Sep 2018 to Sep 2019||2.5%||2.11%|
|Department for Transport survey||Ticketless travel|