Gatwick Express

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Train and station audits

Archived results

Period 13: 5 March to 31 March 2017

Rail Period 13 results

5 March to 31 March 2017

  % Average Period 13 % Target % Differential
Train Upkeep 95.70 96.44 -0.74
Ticket office and Ticket Purchasing 96.49 97.58 -1.09
Train Environment 96.16 92.55 3.61
Station Facilities 96.90 92.56 4.35
Train Information 94.96 95.06 -0.09
Station Environment 97.98 95.79 2.19
Customer Information 95.76 92.68 3.09

Period 12 - 5 February to 4 March 2017

Rail Period 12 results

5 February to 4 March 2017

  % Average Period 12 % Target % Differential
Train Upkeep 94.52 96.44 -1.92
Ticket office and Ticket Purchasing 97.65 97.58 0.07
Train Environment 95.00 92.55 2.44
Station Facilities 95.56 92.56 3.01
Train Information 98.08 95.06 3.02
Station Environment 97.31 95.79 1.52
Customer Information 96.58 92.68 3.90

Period 11 - 8 January to 4 February 2017

Rail Period 11 results

8 January to 4 February 2017

  % Average Period 11 % Target % Differential
Train Upkeep 97.15 93.99 0.71
Ticket office and Ticket Purchasing 96.64 96.52 -0.93
Train Environment 95.96 88.86 3.41
Station Facilities 96.38 90.94 3.82
Train Information 92.24 92.56 -2.82
Station Environment 97.55 94.18 1.76
Customer Information 97.13 90.49 4.46

Period 10 - 11 December 2016 to 7 January 2017

Rail Period 10 results

11 December 2016 - 7 January 2017

  % Average Period 10 % Target % Differential
Train Upkeep 96.56 93.99 2.58
Ticket office and Ticket Purchasing 96.04 96.52 -0.49
Train Environment 96.47 88.86 7.60
Station Facilities 96.86 90.94 5.93
Train Information 92.66 92.56 0.10
Station Environment 97.58 94.18 3.41
Customer Information 96.28 90.49 5.79

Period 9 - 13 November 2016 to 10 December 2016

Rail Period 9 results

13 November 2016 - 10 December 2016

  % Average Period 9 % Target % Differential
Train Upkeep 96.78 93.99 2.80
Ticket office and Ticket Purchasing 95.29 96.52 -1.23
Train Environment 95.46 88.86 6.59
Station Facilities 95.92 90.94 4.98
Train Information 94.79 92.56 2.23
Station Environment 97.66 94.18 3.49
Customer Information 94.88 90.49 4.39

Sector breakdown

Sector breakdown

Station Facilities Station Environment
Station Toilets Station Lights
Station Shelters and Waiting Rooms Station Graffiti
Parking and Taxi Ranks Litter and Contamination
Station Seats Station Clocks
Station Lifts and Escalators Landscaping and Vegetation
Telephones Station CCTV and Security

 

Train Environment Customer Information
Train Seats, Racks and other Passenger Facilities Station Timetables and Information
Train Lighting Station Posters
Train Toilets Public Announcement and Customer Information Systems
Train Heating / Ventilation Help Points
Train Doors  
On Train CCTV  

 

Ticket Office and Ticket Purchasing Train Information
Ticket Offices Public Address
Ticket Vending Machines Destination Boards and Passenger Information Displays
Station Staff Train Posters / On Train Information

 

Train Upkeep
Train Graffiti
Train Cleanliness

We will look to enhance these scores by:

  • Targeted maintenance regime with bespoke contractors
  • Working closely alongside our station teams to regularly monitor all aspects of the audit process
  • Looking for long term preventative measures
  • Training and development of our station teams