Terms and conditions

1. Fast Track Security lane and Fast Track Passport Control lane access

1.1 When you book access to the Fast Track Lane for either Fast Track Security or Fast Track Passport Control (the “Booking”) you will be given a unique booking reference number (“Booking Reference”), via an email which will be sent to the email address you enter on the booking form.

1.2 All prices shown are in pounds sterling and include VAT at the prevailing rate.

1.3 The Booking must be made at least 2 hours before you intend to use the Fast Track Security Lane prior to your departure flight from Gatwick.

1.4 The Booking is valid only for the time, date, and departing terminal specified in it.

1.5 You can amend your Booking at any time up to 48 hours before your booked entry time to the applicable Fast Track Lane. 

1.6 We will only consider giving you a refund if we receive notice of your cancellation at least 24 hours before the time of your original booking. If you do not give at least 24 hours’ notice, we will not give you a refund.

1.7 For all queries, amendment and cancellations concerning Fast Track Security and Fast Track Passport Control bookings please call us on 0330 333 9268 or contact us via the ‘Manage my Booking’ section on the website.

1.8 If your departure flight is delayed and you intend to use the Fast Track Security Lane at a time or date later than stated in the Booking, use of the Fast Track Security Lane will be granted at the sole discretion of the Airport host in the applicable Fast Track Security area.

1.9 The operational hours of the Fast Track Security Lane are 04:00 – 20:45. The lane is open 365 days per year, but is subject to availability and may close from time to time, subject to operational restrictions.

1.10 The operational hours of the Fast Track Passport Control are 06:00 – 24:00. The lane is open 365 days per year (excluding Christmas Day, Boxing Day and New Year ’s Day), and is subject to availability and may close from time to time, subject to operational restrictions. 

1.11 When you enter the Passenger Central Security area, it is your responsibility to locate and use the Fast Track Security Lane.

1.12 Access to the Fast Track Security Lane and Fast Track Passport Control Lane is only available to purchase by adults aged 18 years and over. Under 18s may use the service but must be accompanied by an adult. Please note: Gatwick Express train tickets can be purchased by adults aged 16 years and over.

1.13 If you failed to print your confirmation email, we will accept an email shown on a mobile or tablet device that clearly and unambiguously shows the required information to the Airport host. The confirmation email must be presented to the Airport host in order to use the Fast Track Lane.

1.14 The Airport cannot be held responsible for any loss or damage whatsoever occurring to you or your onward journey as a result of any wait, improper use or failure in the use of the Fast Track Lane.

1.15 You must comply with all directional signage and any direction or instruction given to you by the Gatwick Security personnel (including if necessary an instruction not to use the Fast Track Security Lane) and all applicable security regulations imposed on passengers.

1.16 When Gatwick Security determines that there exist exceptional operational circumstances including but not limited to an emergency, a material disruption to the security processes at the Airport or an event beyond our control; then the Airport may, without any liability on the part of the Airport:

a) temporarily suspend or reduce provision of the Fast Track Lane in whole or in part; and/or
b) allow passage through the Fast Track Lane by persons other than Fast Track Passengers (including without limitation the emergency services).

2. Cancelling or changing bookings for car parking, valet parking, lounges, Fast Track Security and Fast Track Passport Control

2.1 If you want to amend or cancel your booking or any part of it, you can do this 24 hours before the time you have booked for entry into the car park or lounge. You can do this either via the ‘Manage my booking’ section on our website or you can phone us on 0330 333 9268.

2.2 We will only consider giving you a refund you if we receive notice of your cancellation at least 24 hours before the lounge or car park entry start date and time of your original booking. If you do not give at least 24 hours’ notice, we will not give you a refund.

2.3 We will not make any refunds other than those set out in these terms.

2.4 Cancellations or amendments cannot be accepted if you book any special offer or 'non-flex' product.

2.5 If you amend your booking at any time, we will change the cost of your booking to that day’s rate (that is, the rate on the day you alter the booking) and we will not charge you for making the change.

2.6 We will not give you a refund if you don’t use your booking for any reason or if you do not cancel it in line with the procedures set out above.

2.7 If you are due a refund, we will only pay it if you can give us a pre-paid booking reference number. You can find this number on your booking confirmation email or online under ‘Manage my booking’. We will make the refund to the card you originally used to make the payment.

Events beyond our control

3.1 We do not accept responsibility if we fail to meet any of our obligations due to events beyond our reasonable control. These include (but are not limited to) war or the threat of war, riots, civil unrest, terrorist threats or activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, government regulations, airports being closed or congested, and airlines cancelling or changing schedules.

3.2 Unless we say so in these terms, if you want to amend or cancel your booking due to an event of the type listed in 3.1, we do not have to refund any payment you have made to us, or make any other change to your booking.

Lounge access

20% off lounge access when you book an Adult Standard Class or Adult First Class ticket to Gatwick Airport. Enjoy a more comfortable start to your journey with a relaxing space to unwind before your flight. Details on how to redeem your offer can be found in your booking confirmation email after purchase.

See the full terms and conditions on the LoungeKey website:

Lounge terms and conditions