Priority seat card
Your questions about priority cards on Gatwick Express answered here…
Can I ask for a priority seat if my child is in a buggy?
Can I get priority cards from the station?
Can I use First Class if there are no seats in Standard?
Can someone help me fill in the form if I’m disabled?
Yes, we can help you fill in the form and then send it to you to sign.Call us on 0800 138 1016 if you need help.
Can the card be used for anything else?
Do I get a guaranteed seat?
Do I have to explain why I need a seat?
Do I still need to buy a train ticket?
Do you have the form in an alternative format?
Yes, we can send you a large print form or we can talk you through the form over the phone.
Call us on 0800 138 1016 if you need help.
How do I know if the person already in the seat has a card?
How does it work?
How long is the card valid for?
The card will last for four years, unless you’re pregnant, have a temporary disability or are travelling with a young child.
- if you are pregnant: the card is valid till two weeks after your due date
- if you have a temporary disability: the card is valid till two weeks after the expected recovery date
- if you are travelling with a child under three: the card is valid till the child’s third birthday
How much does the priority card cost?
I want a seat but don’t qualify – why do others get priority?
What do I do if I still can’t get a seat?
First show your card to everyone in the priority seats in your carriage.
If nobody offers you a seat you can try showing your card to passengers in the other seats.
If there’s a conductor on board they may be able to help you find a seat on the train.
What do I do if my card is stolen?
What happens if I lose my card?
Where are the priority seats?
Priority seats are clearly labelled and usually near the doors.
There will be P signs on the chairs, the windows by the seats and sometimes on the seat covers.
Where can I give feedback about the card?
You can call us on 0800 138 1016 or use the textphone number 0800 138 1018.You can also give us feedback at our meet the manager events.