Yes, we can help you fill in the form and then send it to you to sign.

Yes, we can send you a large print form or we can talk you through the form over the phone.

Call us on 0800 138 1016 if you need help.

The card will last for four years, unless you’re pregnant, have a temporary disability or are travelling with a young child. 

• if you are pregnant: the card is valid till two weeks after your due date
• if you have a temporary disability: the card is valid till two weeks after the expected recovery date
• if you are travelling with a child under three: the card is valid till the child’s third birthday

First show your card to everyone in the priority seats in your carriage.

If nobody offers you a seat you can try showing your card to passengers in the other seats.

If there’s a conductor on board they may be able to help you find a seat on the train.

Priority seats are clearly labelled and usually near the doors.

There will be P signs on the chairs, the windows by the seats and sometimes on the seat covers.

You can call us on 0800 138 1016 or use the textphone number 0800 138 1018.