Your questions about all types of train tickets from Gatwick Express answered here…
Do I need a ticket to travel?
Yes, you’ll need a valid ticket (or permit to travel) to travel on our trains. If you travel on a train without a ticket, you’ll be asked to pay the full single or return fare or, may be given a penalty fare.
What types of tickets do you sell?
How do I buy tickets?
You can buy rail tickets with our online ticket booking system, from a ticket vending machine or at a ticket office at your local station. If you buy online you won’t pay a booking fee and delivery is free.
What time does my local station ticket office open?
At what age does a child have to pay the adult fare?
Up to two children under five can travel with you free of charge if you have a valid ticket. But please note that they can only sit in a seat if it's not needed by another passenger with a ticket.
Child fares are available up to the child's 16th birthday. After then, they must buy an adult ticket. Anyone travelling on a child fare may be asked for proof of age by our inspectors.
The 16-25 Railcard can save money for young people in full time education.
Can I use my Oyster card on your trains?
You can use Oyster Travelcard season tickets on our trains for journeys within the valid zones. You can also use Oyster pay as you go (PAYG) within the travelcard zone area.
What railcards are available to get discounted travel?
Can I reserve a seat on your trains?
Can I use my freedom pass on your network?
Freedom pass holders can travel free on National Rail routes within the valid zones after 09:30 on weekdays or at any time on weekends and public holidays.
You can travel free at all times on most Transport for London (TfL) services.
If you are planning a trip that takes you out of the London zones and the service you are using stops within the London area, you will need to buy the additional appropriate ticket at the start of your journey.
You can show your pass and you will only have to pay the excess fare starting from the last boundary of the London zone up to your final destination.
Freedom passes are issued to older and disabled Londoners by your local council.
Can I get a refund on my ticket?
If the train you planned to catch is delayed or cancelled and you decide not to travel, you can return your unused ticket (except Season tickets) to any National Rail ticket office for a full refund, no administration fee will be charged.
If the train service is running normally and you decide not to travel you can apply for a refund at any National Rail ticket office by completing a refund application form within 28 days of the ticket's validity. Our staff will tell you if your ticket is eligible for a refund. You may have to pay an administration charge of up to £10.
If you bought your ticket from anyone other than Gatwick Express, Great Northern, Southern or Thameslink please contact them for a refund.
What if I have been away from work because of illness?
What are the National Conditions of Travel?
The National Rail Conditions of Travel are the contract between us and you.