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Last updated: 19:38


Your questions about all types of train tickets from Gatwick Express answered here…

Do I need a ticket to travel?

Yes, you’ll need a valid ticket (or permit to travel) to travel on our trains. If you travel on a train without a ticket, you’ll be asked to pay the full single or return fare or, may be given a penalty fare.

What types of tickets do you sell?

As well as our regular fares and season tickets, we have railcard discounts too.

Find out more about types of tickets

Find out more about railcards

How do I buy tickets?

You can buy rail tickets with our online ticket booking system, from a ticket vending machine or at a ticket office at your local station. If you buy online you won’t pay a booking fee and delivery is free.

What time does my local station ticket office open?

Check what facilities are available at your station:

London Victoria

Gatwick Airport

Other stations

At what age does a child have to pay the adult fare?

Up to two children under five can travel with you free of charge if you have a valid ticket. But please note that they can only sit in a seat if it's not needed by another passenger with a ticket.

Child fares are available up to the child's 16th birthday. After then, they must buy an adult ticket. Anyone travelling on a child fare may be asked for proof of age by our inspectors.

The 16-25 Railcard can save money for young people in full time education.

Find out more about 16-25 Railcard

Can I use my Oyster card on your trains?

You can use Oyster Travelcard season tickets on our trains for journeys within the valid zones. You can also use Oyster pay as you go (PAYG) within the travelcard zone area.

Find out more about using Oyster cards on our network

What railcards are available to get discounted travel?

Railcards are a great way get discounted rail travel throughout Great Britain - saving you at least a third on the standard fare. You can buy railcards online at or from any of our ticket offices. Just choose the one that suits you best.

Find out more about the range of railcards

Can I reserve a seat on your trains?
We don't offer seat reservations on any of our services. If part of your journey is with another train company who do offer seat reservations, we can arrange them for you (subject to availability), when you buy your ticket at a ticket office or online.
Can I use my freedom pass on your network?

Freedom pass holders can travel free on National Rail routes within the valid zones after 09:30 on weekdays or at any time on weekends and public holidays.

You can travel free at all times on most Transport for London (TfL) services.

If you are planning a trip on Gatwick Express services outside of the London zones, you will need to buy the additional appropriate ticket at the start of your journey.

You can show your pass and you will only have to pay the additional fare starting from where the London Zone boundary ends to your final destination.

Freedom passes are issued to older and disabled Londoners by your local council.

Find out more about the freedom pass

Can I get a refund on my ticket?

If the train you planned to catch is delayed or cancelled and you decide not to travel, you can return your unused ticket (except Season tickets) to any National Rail ticket office for a full refund, no administration fee will be charged.

If the train service is running normally and you decide not to travel you can apply for a refund at any National Rail ticket office by completing a refund application form within 28 days of the ticket's validity. Our staff will tell you if your ticket is eligible for a refund. You may have to pay an administration charge of up to £10. Please visit our refunds page for more information

If you bought your ticket from anyone other than Gatwick Express, Great Northern, Southern or Thameslink please contact them for a refund.

What if I have been away from work because of illness?
Season ticket holders who are temporarily unable to travel for more than four weeks because of sickness can apply for a discretionary partial refund. We will ask for supporting evidence, such as a medical certificate. You can visit your local ticket office for advice and assistance.
What are the National Conditions of Travel?

The National Rail Conditions of Travel are the contract between us and you.

Find out more

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