Plan. Buy. Go! Welcome to the new Gatwick Express app

You can download the Gatwick Express app for free from the App Store for iOS devices or from Google Play for Android devices.

Yes, you can buy train tickets for any destination across England, Scotland, and Wales directly through the app, with no booking fees.

The app supports multiple payment options, including PayPal, eVoucher and traditional card payments. Apple Pay and Google Pay will be available soon.

You can set up and receive real-time service alerts for your preferred routes through the app, keeping you informed of any disruptions or changes.

The Common Journeys feature lets you personalise your home screen with live travel information about the journeys you regularly make. You can pin the stations you use the most to receive updates on any changes that might impact your journey. You can also use the cog icon at the top of the home screen to hide any widgets you don't need.

Yes, the app allows you to submit Delay Repay claims easily if your train is delayed. Simply click Make a Claim and fill out the form in the 'Delay Repay compensation' section.

As long as you have a Key Smartcard, all you need to do is to ensure that you tap in and out when you travel. If we are able to determine that you may have been delayed by 15 minutes or more, a claim will be automatically generated for you in your online account. If you have not opted out of receiving auto Delay Repay emails, we will also send you an alert email whenever a claim is generated.

You can save your regular routes using the ‘Common Journeys' widget on the home screen, giving you quick access to these trips.

Absolutely! The 'My Tickets' section lets you access, view, and manage all your purchased tickets in one place. If you don’t have any, you can also purchase them from there.

You can reach our Customer Service team directly from the app’s main Menu, by navigating to the 'Contact Us' section.

If you're experiencing issues with viewing or activating your Key Smartcard tickets, please try the following steps:

• Allow Time for Processing: It may take up to 5 minutes for a newly purchased ticket to become available, and in some cases, up to 15 minutes.
• Check NFC Compatibility: Make sure your device supports NFC, as this technology is required to load and view your Key Smartcard.
• Verify NFC Settings: For Android devices, ensure NFC is turned on. For iOS devices, confirm that Apple Pay is functioning and your device is running iOS 14 or later.
• Position Your Card Correctly: Hold your Key Smartcard against the upper back of your phone for 20 seconds. You may need to move the card slowly to locate the NFC reader.
• Restart the App: Try closing the app completely and then reopening it to see if the issue resolves.

These steps should help you resolve any problems with your Key Smartcard tickets. If you continue to experience issues, please contact us for further assistance.

To ensure the best performance and user experience, the Southern Railway app supports the following Android and iOS operating systems:

• Android: Android 11 or later.
• iOS: iOS 14 or later.

Also make sure your phone supports NFC, as this technology is required to load and view your Key Smartcard.