Mobile app | Gatwick Express

Graphic illustration of the app on a phone

Seamless travel starts here

Welcome to the Gatwick Express mobile app, designed to transform your travel experience. Whether you’re heading to Gatwick airport, London Victoria, or exploring new destinations, our app ensures you travel smarter with real-time updates, the best fares, and unparalleled convenience at your fingertips.

Why use our app?

Travel smart with seamless, efficient, and user-friendly features for a better journey.

No hidden fees

We believe in transparency. Our app ensures that you only pay the fare, with no hidden booking fees or surprise charges.

Best fare selection

Get the best value for your journey every time. Our app automatically selects the most cost-effective fare, guaranteeing the best price with no hidden fees.

Personalised updates

Stay informed with real-time service alerts. Get updates on your regular routes from the people who know the network best, ensuring you’re always in the loop.

Key features

Get real-time information on your routes with live service updates for London Underground and all National Rail disruptions
Quick access to your most frequent routes via the preferred journeys widget
Digital Railcards now available to purchase in-app
Journey search: find and plan your trips with ease
Fare selection: easily choose from the best available fares
Payment options: pay seamlessly with Google Pay, Apple Pay, PayPal, eVoucher and traditional card payments.
My tickets: access and manage your tickets in one place
Auto Delay Repay notifications: Get notified as a Key Smartcard holder when you're eligible for compensation due to train delays. You can view and manage your claims easily through your account on the app

Reasons to buy direct

No booking fees: Unlike third-party sellers, Gatwick Express doesn’t charge booking fees – we think it’s only fair, that you only pay the fare!
Convenient fulfilment options: Choose an eTicket if applicable for your journey, or collect paper tickets at the station.
If your plans change: direct bookings mean you may be eligible to apply for a refund online, through the same account you’ve purchased.

Download the app FREE from the App Store or Google Play

Can I use the app to get compensation for train delays?

How does Auto Delay Repay work?

As long as you have a Key Smartcard, all you need to do is to ensure that you tap in and out when you travel. If we are able to determine that you may have been delayed by 15 minutes or more, a claim will be automatically generated for you in your online account. If you have not opted out of receiving auto Delay Repay emails, we will also send you an alert email whenever a claim is generated.

Is it possible to manage my tickets in the app?

How do I contact customer support through the app?

I can't view or load my Key Smartcard tickets. What should I do?

If you're experiencing issues with viewing or activating your Key Smartcard tickets, please try the following steps:

Allow Time for Processing: It may take up to 5 minutes for a newly purchased ticket to become available, and in some cases, up to 15 minutes.
Check NFC Compatibility: Make sure your device supports NFC, as this technology is required to load and view your Key Smartcard.
Verify NFC Settings: For Android devices, ensure NFC is turned on. For iOS devices, confirm that Apple Pay is functioning and your device is running iOS 14 or later.
Position Your Card Correctly: Hold your Key Smartcard against the upper back of your phone for 20 seconds. You may need to move the card slowly to locate the NFC reader.
Restart the App: Try closing the app completely and then reopening it to see if the issue resolves.

These steps should help you resolve any problems with your Key Smartcard tickets. If you continue to experience issues, please contact us for further assistance.

Download our app

Get the most up to date travel information to help you on your journey with real-time, personalised travel alerts. Plus, get the best value as we automatically show you the best fare and don't charge booking fees. Don't take our word for it - here's what our customers say.

Easier to book your tickets!

very easy to navigate around and even easier to book your tickets!

Android 1 May 2025

Brilliant update

Thanks!

iPhone 18 Jul 2024

Easy

quick and easy

Android 11 Apr 2025

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Should we no longer operate the Gatwick Express franchise, please be aware that we will pass your details to the Successor franchise or Secretary of State for Transport to allow you to continue receiving service and/or marketing emails if you have consented to them.

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Plan. Buy. Go! Welcome to the Gatwick Express app