Gatwick Airport
Ticket office
Open now
| Mon - Sun: | Twenty Four Hours |
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Station details
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From Monday 5 September 2022 until March 2023, construction work will take place at the Ticket Office. This work is part of the Gatwick Airport station upgrade. Not all cash transactions such as refunds can be made at the station during this time. We recommend using card or digital payments, or speaking to a member of our staff for assistance. You can also book in advance.
| Station Operator: GX |
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| Station Code: GTW |
| Staffing Level: Full Time |
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| CCTV: Yes |
| Oyster Pre Pay | Yes |
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| Oyster Validator | Yes |
| Smartcard Issued | No |
| Smartcard Validator | Yes |
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Oyster Comments: Oyster top-up is only available from the self-service ticket machine. Pre-loaded Oyster Cards can be purchased at the ticket office. |
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| Oyster Topup | Yes |
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| Prepurchase Collection | Yes |
| Smartcard Topup | No |
| Ticket Machine | Yes |
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Penalty Fares: Applicable Operators: Southern |
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| Lost Property Contact Available | No |
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Phone number:
01293734888 Website: https://www.nationalrail.co.uk/ |
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| Ticket Gate | No |
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DepartureScreens, Announcements, |
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| Left Luggage Contact Available | No |
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| Customer Help Points | Yes |
| Atm Machine | No |
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Atm Machine Note: Located outside the station as well as on concourse |
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| Baby Change | Yes |
| Bureau De Change | No |
| Post Box | No |
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Post Box Note: Located in the Airport Terminal |
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| Seated Area | No |
| First Class Lounge | No |
| Shops | No |
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| Showers | No |
| Station Buffet | Yes |
| Telephones | No |
| Toilets | Yes |
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Toilets Note: Platforms 1 and 2 |
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| Tourist Information Office | No |
| Trolleys | No |
| WebKiosk | No |
| WiFi | Yes |
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Wifi Note: |
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| Waiting Room | No |
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Waiting Room Note: Heated waiting areas are available on platforms |
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| Car parking | Yes |
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Name: Airport Car Park Operator: Gatwick Airport Spaces: 0 |
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| Car Parking Contact Available | No |
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Phone number: Website: https://www.nationalrail.co.uk/ |
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| Cycle Storage Availability | No |
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| Cycle Storage CCTV | Yes |
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| Taxi Rank | Yes |
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Taxi Rank Note: Taxis are located in the South Terminal bus Station, about 200 yards from station concourse through airport complex |
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| Car Hire | Yes |
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Car Hire Note: Yes, various companies operate from both North and South airport terminals, 200 yards from the station. |
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| Airport | Yes |
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Airport Note: Large international airport, the South Terminal is located adjacent to station. For flights to/from the North Terminal a short walk and monorail ride is necessary. |
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| Metro | No |
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| Bus Service | Yes |
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Bus Service Note: Available from airport. |
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| Accessible Booking Office Counter | Yes |
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Accessible Booking Office Counter Note: Window 1 is at a compliant height |
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| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: This is a Category B1 station: Step-free access to all platforms. Access to platforms 3 and 4 is via the station concourse (adistance of up to 190 metres if interchanging from other platforms). The Assistance Meeting Point is the assistance desk on the main concourse |
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| Accessible Taxis | No |
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| Accessible Ticket Machines | Yes |
| Impaired Mobility Set Down | Yes |
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Impaired Mobility Set Down Note: Assistance is available within the station and from the station to the airport. More effective help can be given if you call 48 hours in advance. Please contact the relevant train operating company. |
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| Staff Help Available | Yes |
| Mon - Sun: Twenty Four Hours | |
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Staff Help Available Note: A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below. On-train staff are also available to assist you on and off some services. |
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Assisted Travel: Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel. Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train. For further information on assisted travel please see: Accessibility at the station - Gatwick Express. |
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timetables for Gatwick Airport
No timetables.