London Bridge station
Tooley Street / St Thomas Street
|Station Operator: NR|
|Station Code: LBG|
|Staffing Level: Full Time|
|Oyster Pre Pay||Yes|
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)
Applicable Operators: Thameslink
Ticket Office Note:
The ticket office is located on the lower concourse.
|Lost Property Contact Available||Yes|
DepartureScreens, Announcements, ArrivalScreens,
Monday-Friday 08:00-21:00 Saturday 10:00-18:00 Sunday 10:00-18:00
|Left Luggage Contact Available||Yes|
|Customer Help Points||Yes|
Customer Help Points Note:
These are available on the main concourse.
Atm Machine Note:
ATMs are located on the lower and upper concourses.
Baby Change Note:
Female toilets,Male toilets
|Bureau De Change||No|
Post Box Note:
Post Office located nearby
|First Class Lounge||No|
Various shops, cafes and restaurants
Station Buffet Note:
Coffee Shops (Seating available), Coffee Kiosks, Food Kiosks Food Outlets (Seating available)
|Telephones (Cards & Coins)||Yes|
The toilets can be located on the lower concourse.
A Changing Place facility is available for use by disabled passengers in London Bridge. The space has a height-adjustable adult-sized changing bench, hoist, shower facility, extra wide rolls of paper, and non-slip floors.
The facility is located on the on the upper concourse and can be accessed from an accessible lift on the lower concourse, at street level or via a lift on the London Underground.
If you, or a passenger you are accompanying, requires use of the Changing Place room, please speak to a member of staff, contact our control centre on 02072341108 or press one of our assistance help points throughout the station so we can help you gain access.
Changing Places is a campaign on behalf of people who are unable to use standard accessible toilets and are usually more spacious, fitted with advanced equipment and provide the user with a private, comfortable and hygienic space.
|Tourist Information Office||No|
Tourist Information Office Note:
Waiting Room Note:
All platforms are partially or fully covered with a canopy.
|Cycle Storage Availability||Yes|
|Cycle Storage CCTV||Yes|
Taxi Rank Note:
Taxis are available from the taxi rank outside the main doors at the front of the station at upper level. Alternative taxi facilities are situated on Bermondsey Street at the junction with Tooley Street. Taxis are also available from St Thomas Street.
Car Hire Note:
There are no car hire facilities at the station .
Direct connections for Gatwick Airport and Luton Airport
For North and North East Kent and South East London
Bus Service Note:
The Bus Station is located directly outside the main entrance at upper level. There are also bus stops outside on Tooley Street.
For further information on buses, a bus information kiosk is also located outside the main doors of the station at upper level.
|Accessible Booking Office Counter||Yes|
|Accessible Public Telephones||No|
|Ramp For Train Access||Yes|
|Step Free Access||Yes|
Step Free Access Note:
This is a Category A station. This station has step-free level access to all platforms via lifts.
The Assistance Meeting Point varies - please check with your operator.
Accessible Taxis Note:
Taxis with ramps.
There is usually one available on the rank, but if not one can be ordered through taxi drivers or by phoning Computer Cabs and specifying a taxi equipped to take wheelchairs. Tel 020 7432 1404
|Accessible Ticket Machines||No|
Accessible Ticket Machines Note:
All machines are too high for wheelchair users. Staff assistance is available.
|Impaired Mobility Set Down||Yes|
Impaired Mobility Set Down Note:
Please contact customer services of the appropriate train operator or speak to a member of the station team who will be able to assist:
- Southern: 0800 138 1016 (textphone 0800 138 1018)
|Staff Help Available||Yes|
|Mon - Sun: 4:00 AM to 1:00 AM|
Staff Help Available Note:
By booking through disabled travel or contacting any member of staff
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here."
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel (Southern Railway) or Assisted Travel (Thameslink).
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Accessibility at the station - Southern or Accessibility at the station - Thameslink."
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