London Kings Cross
London Kings Cross station
|Station Operator: NR|
|Station Code: KGX|
|Staffing Level: Full Time|
|Oyster Pre Pay||No|
Oyster transactions only available from self service ticket machines operated by Great Northern
Applicable Operators: Great Northern
Ticket Office Note:
In the Main Concourse opposite the shops
|Lost Property Contact Available||No|
0330 024 0215
DepartureScreens, Announcements, ArrivalScreens,
Help is available at the Rail Information Point in the centre of the Main Concourse.
|Left Luggage Contact Available||Yes|
020 3468 4690
|Customer Help Points||Yes|
Customer Help Points Note:
Customer help points are available at the platforms and at the taxi rank as well as using the rail information point at the centre of the main concourse.
|Bureau De Change||Yes|
|First Class Lounge||No|
First Class Lounge Note:
Location: Next to Waitrose
Tickets Accepted in LNER First Class Lounge:
Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges
Facilities: Toilets/TV/Air charge for mobile phones
Cafes, bars, kiosks, restaurants, delicatessens, confectioners, groceries, food and drink to eat in or take away. clothes, stationery, flowers, photo processing, mobile phones, bureau de change, shoe repairs, key cutting, Pharmacy and prescriptions, optician, fitness, health and beauty services.
|Telephones (Cards & Coins)||Yes|
The toilets including accessible toilets are located next to platform 9. There also toilets on the Mezzanine Level.
|Tourist Information Office||No|
Find WiFi Hotspots around London Kings Cross station
Waiting Room Note:
All platforms are partially or fully covered with a canopy.
Name: Station Car Park
Operator: CP Plus
Annual Charge: N/A
Daily Charge: N/A
Monthly Charge: N/A
Off Peak Charge: N/A
Six Monthly Charge: N/A
Per Hour Charge: N/A
Three Monthly Charge: N/A
Weekly Charge: N/A
|Car Parking Contact Available||No|
Phone number: 0207 431 4001
|Cycle Storage Availability||Yes|
|Cycle Storage CCTV||Yes|
Taxi Rank Note:
The taxi rank is situated on Pancras Road just outside of the station.
Connections from LUL available
Bus Service Note:
There are bus stops in streets surrounding the station on Euston Road, Goods Way and York Way. More details at https://www.nationalrail.co.uk/posters/KGX.pdf
Accessibility on London Buses
All Transport for London buses are accessible by step free access on Transport for London's website https://tfl.gov.uk/transport-accessibility/wheelchair-access-and-avoiding-stairs
More information about Transport for London buses can be found at https://tfl.gov.uk/modes/buses/
|Accessible Booking Office Counter||No|
|Accessible Public Telephones||Yes|
Accessible Public Telephones Note:
Public telephones are available near the Euston Road entrance of the station.
Accessible Toilets Note:
Accessible toilets are located next to platform 9 and can be operated by a radar key.
|Ramp For Train Access||Yes|
|Step Free Access||Yes|
Step Free Access Note:
This is a Category A station. This station has step-free level access to all platforms via lifts. Lifts also provided between concourse and the Mezzanine and to London Underground ticket hall.
The Assistance Meeting Point varies - please check with your operator.
Accessible Taxis Note:
Accessible taxis are located at the taxi rank situated on Pancras Road just outside of the station. The taxi rank is located outside the station on Pancras Road. There is a help point at the taxi rank that can be used to request disability assistance. All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair.
|Accessible Ticket Machines||Yes|
Accessible Ticket Machines Note:
One London North Eastern Railway machine inside the travel centre and one London North Eastern Railway machine outside the travel centre and are DDA compliant. There is a lowered ticket machine at this station.
|Impaired Mobility Set Down||Yes|
Impaired Mobility Set Down Note:
There are 3 disabled spaces with 1 hour parking outside Kings Cross station on Pancras road. There is a help point here that can be used to request disability assistance from these spaces.
There is a Disabled Meeting Point on the station concourse (near the Customer Information desk) where disabled passengers coming into the station can be picked up.
|Staff Help Available||Yes|
|Mon - Fri: 5:00 AM to 1:36 AM
Sat: 5:00 AM to 12:36 AM
Sun: 5:30 AM to 1:36 AM
Staff Help Available Note:
Help is available at the Rail Information Point in the centre of the concourse, station help points or from any member of staff.
Disability assistance is available to and from platforms, the car park and the taxi rank. You can request this from the Kings Cross Information Point in the centre of the Main Concourse, station help points or from any member of staff.
It is preferred if disabled assistance is booked 24hours in advance by using the following numbers of your relevant train operator:
London North Eastern Railway - 03457 225 225 [Option 3 then Option 4] textphone 0800 975 1052 or you can complete the web form at www.lner.co.uk/customer-service/contact-us/assisted-travel/ Open Monday - Saturday 08:00-20:00, Sunday 10:00-20:00
Hull Trains - FREEPHONE 0800 316 1323
Grand Central - 08440 8110 072
Great Northern - 0800 0582 844
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here."
Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
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