London Kings Cross

Customer help points are available at the platforms and at the taxi rank as well as using the rail information point at the centre of the main concourse.

Location: Next to Waitrose

Tickets Accepted in LNER First Class Lounge:

• Fully inter-available First Class Season Ticket (i.e. tickets not specific to one train company)
• Any First Class Anytime ticket valid for travel on the LNER route
• Any LNER First Class packages
• First Advance (routed LNER & connections)
• LNER First Class Reader Offer (routed LNER & connections)
• LNER First Class Flat Fare (routed LNER & connections)
• LNER Rewards First Class Leisure Single (routed LNER & connections)
• LNER Self-Print First Class Upgrade voucher (routed LNER & connections)
• Inclusive Tour Tickets (eg. Superbreak)
• Weekend First

Assistance dogs and other well behaved dogs on leads will be permitted in all LNER First Class Lounges

Facilities: Toilets/TV/Air charge for mobile phones
Refreshments: Complimentary selection of hot and cold drinks and light snacks available. Additionally, some pastries, afternoon tea and soft drinks are available to purchase.
Wi-Fi: Yes
Showers: No

All platforms are partially or fully covered with a canopy.

The taxi rank is situated on Pancras Road just outside of the station.

Connections from LUL available

N/A

There are bus stops in streets surrounding the station on Euston Road, Goods Way and York Way. More details at https://www.nationalrail.co.uk/posters/KGX.pdf

Accessibility on London Buses

All Transport for London buses are accessible by step free access on Transport for London's website https://tfl.gov.uk/transport-accessibility/wheelchair-access-and-avoiding-stairs

More information about Transport for London buses can be found at https://tfl.gov.uk/modes/buses/ 

Accessible toilets are located next to platform 9 and can be operated by a radar key.

This is a Category A station. This station has step-free level access to all platforms via lifts. Lifts also provided between concourse and the Mezzanine and to London Underground ticket hall.

The Assistance Meeting Point varies - please check with your operator.

Accessible taxis are located at the taxi rank situated on Pancras Road just outside of the station. The taxi rank is located outside the station on Pancras Road. There is a help point at the taxi rank that can be used to request disability assistance. All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair.

One London North Eastern Railway machine inside the travel centre and one London North Eastern Railway machine outside the travel centre and are DDA compliant.  There is a lowered ticket machine at this station.

There are 3 disabled spaces with 1 hour parking outside Kings Cross station on Pancras road. There is a help point here that can be used to request disability assistance from these spaces.

There is a Disabled Meeting Point on the station concourse (near the Customer Information desk) where disabled passengers coming into the station can be picked up.

Help is available at the Rail Information Point in the centre of the concourse, station help points or from any member of staff.

Disability assistance is available to and from platforms, the car park and the taxi rank. You can request this from the Kings Cross Information Point in the centre of the Main Concourse, station help points or from any member of staff. 

It is preferred if disabled assistance is booked 24hours in advance by using the following numbers of your relevant train operator:

London North Eastern Railway - 03457 225 225 [Option 3 then Option 4]  textphone 0800 975 1052 or you can complete the web form at www.lner.co.uk/customer-service/contact-us/assisted-travel/  Open Monday - Saturday 08:00-20:00, Sunday 10:00-20:00  

Hull Trains - FREEPHONE 0800 316 1323

Grand Central - 08440 8110 072 

Great Northern - 0800 0582 844

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Great Northern.