London St Pancras International
Ticket office
Closed now
Station details
| Station Operator: NR |
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| Station Code: STP |
| Staffing Level: Full Time |
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| CCTV: Yes |
| Oyster Pre Pay | No |
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| Oyster Validator | Yes |
| Smartcard Issued | No |
| Smartcard Validator | Yes |
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Travelcard: Zone 1 |
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Oyster Comments: <p>Oyster cards can only be purchased from the self-service machines in the Underground station</p> <p>You can top up pay-as-you-go from self-service ticket machines operated by Thameslink and Southeastern.</p> <p>Oyster pay as you go and Travelcards on Oyster are not valid on Southeastern High Speed services. </p> |
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| Oyster Topup | Yes |
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| Prepurchase Collection | Yes |
| Smartcard Topup | No |
| Ticket Machine | Yes |
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Ticket Office Note: On the station concourse |
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| Lost Property Contact Available | No |
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Phone number:
0330 024 0215 Website: Go to website |
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| Ticket Gate | Yes |
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Ticket Gate Comments: Yes, there are ticket gates to all platforms. All platforms can be accessed by wide ticket gates.. The ticket gates at Eurostar are not automatic but are operated by station staff. There is wide gate access available to all platforms. |
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DepartureScreens, Announcements, ArrivalScreens, |
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Customer Services: Platforms 1-4 and 11-13, along with the domestic departures areas are managed by High Speed 1 (London and Continental Stations). Platforms 5-10 and the international departures areas are managed by Eurostar. Platforms A and B and the areas on the low level part of St Pancras, are managed by Network Rail. |
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| Left Luggage Contact Available | Yes |
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Phone number:
020 3468 4665 Website: Go to website |
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| Customer Help Points | Yes |
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Customer Help Points Note: Yes there is help available at the Thameslink and East Midlands Railway help desks. For mobility assistance or to prebook assistance at London St Pancras please ring 0207 8437688. There is a disability meet point in front of the Main Entrance at London St Pancras International. There is station help points around the station and also station staff who can be identified in blue outfits. |
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| Atm Machine | Yes |
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| Baby Change | Yes |
| Bureau De Change | Yes |
| Post Box | No |
| Seated Area | No |
| First Class Lounge | Yes |
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First Class Lounge Note: Located On the same level as the platforms down from the champagne bar Tickets Accepted All First Class ticket holders Facilities Screens with updated train information & also Sky News Refreshments Screens with updated train information & also Sky News Wi-Fi Yes Showers No |
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| Shops | Yes |
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| Showers | No |
| Station Buffet | Yes |
| Telephones (Cards & Coins) | Yes |
| Toilets | Yes |
| Tourist Information Office | No |
| Trolleys | Yes |
| WebKiosk | No |
| WiFi | No |
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Wifi Note: Find WiFi Hotspots around London St Pancras Domestic station |
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| Waiting Room | No |
| Car parking | Yes |
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Name: Station Car Park Operator: CP Plus Spaces: 322 Annual Charge: N/A Daily Charge: N/A Monthly Charge: N/A Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: N/A Weekly Charge: N/A |
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| Car Parking Contact Available | No |
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Phone number: 0207 431 4001 Website: Go to website Note: The car park is behind the station on Pancras Road. The road is one-way, accessed from Euston Road. Pick up / set down: on Pancras Road. You cannot leave your vehicle unattended. Pancras Road is one-way and can only be accessed from Euston Road |
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| Cycle Storage Availability | Yes |
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Sheltered: Yes |
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| Cycle Storage CCTV | Yes |
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| Taxi Rank | Yes |
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Taxi Rank Note: Midland Road: Currently the taxi pick up is located next to Thameslink station entrance. Soon a large covered queuing area will be available halfway along the lower concourse where passengers can wait for marshalled taxis. Pancras Road: There are two taxi drop off areas in Pancras Road. One is situated halfway along the old Victorian brick built Barlow shed and is convenient for Eurostar passengers. The second is situated close to the main entrance in the new part of the station and is suitable for passengers travelling within the UK. |
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| Car Hire | No |
| Airport | Yes |
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Airport Note: Heathrow Airport: There is a direct journey to Heathrow Airport, using the Piccadilly Line. Journey time is under an hour. The quickest transfer from St Pancras to Heathrow Airport is to catch the Heathrow Express from London Paddington to Heathrow Airport. Gatwick Airport: St Pancras offers a direct route from St Pancras to Gatwick Airport from Platform A. Stansted Airport: The fastest option is to take Victoria Line to Tottenham Hale and change for the Stansted Express train. Journey time, approximately one hour. Luton Airport: A direct train service operates from St Pancras to Luton Airport Parkway several times an hour. |
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| Metro | Yes |
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Metro Note: The underground station London Kings Cross St Pancras leads directly into London St Pancras International and is better connected than any other London station with six of the major tube lines running through it. - Victoria, Hammersmith and City, Piccadilly, Circle Metropolitan line and Northern. You can plan your journey to or from this station here. |
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| Bus Service | Yes |
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Bus Service Note: Buses stop on surrounding roads on Euston Road, Midland Road and Pancras Road. All Transport for London buses are accessible and have step free access. All Transport for London bus routes are served by low-floor vehicles, with a dedicated wheelchair space and an access ramp. They can also 'kneel' to reduce the step-up from the pavement. More info can be found on Transport for London's website here More information about Transport for London buses can be found here |
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| Accessible Booking Office Counter | Yes |
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Accessible Booking Office Counter Note: Height adjustable ticket counter is only available at East Midlands ticket office. |
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| Accessible Public Telephones | No |
| Accessible Toilets | Yes |
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Accessible Toilets Note: There are two accessible toilets in this station that are operated by a radar key. One is next to Eurostar arrivals. Toilet attendants are available too. |
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| Induction Loop | Yes |
| Wheelchairs Available | Yes |
| Ramp For Train Access | Yes |
| Step Free Access | Yes |
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Step Free Access Note: The station entrances are located at street level and provide level access to the lower concourse. There are three lifts on the main concourse to take passengers to and from the upper level UK train platforms and the Rendezvous. |
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| Accessible Taxis | No |
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Accessible Taxis Note: Accessible taxis can be located on Midland Road and Pancras Road |
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| Accessible Ticket Machines | Yes |
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Accessible Ticket Machines Note: yes |
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| Impaired Mobility Set Down | Yes |
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Impaired Mobility Set Down Note: A clearly marked passenger drop off zone is located on Pancras Road which runs parallel to London St Pancras International Station. Blue badge holders may wait for 5 minutes here. The drop off zone leads directly to the Eurostar departures. There is also a drop up point on this road next to this for other passengers with 2 minutes waiting. |
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| Staff Help Available | Yes |
| Mon - Sun: Twenty Four Hours | |
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Staff Help Available Note: Available from Thameslink and East Midlands Railway help desks as well as station help points and station staff. For mobility assistance or to prebook assistance at London St Pancras please ring 0207 8437688. There is a disability meet point in front of the Main Entrance at London St Pancras International. There is station help points around the station and also station staff who can be identified in blue outfits. |
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