London Victoria

Address

London Victoria station
Victoria Street
London
SW1V 1JU

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Open now

Mon - Sun:	6:30 AM to 10:00 PM

General information

Station Operator: NR
Station Code: VIC

Staffing Level: Full Time
CCTV: Yes

Ticket buying & collection

Oyster Pre Pay	No
Oyster Validator	Yes
Smartcard Issued	Yes
Smartcard Validator	Yes
Travelcard: Zone 1
Oyster Comments: You can top up pay-as-you-go on Oyster using the self-service ticket machines. Oyster cards can only be purchased from the self-service machines in the Underground station.

Oyster Topup	Yes
Prepurchase Collection	Yes
Smartcard Topup	No
Ticket Machine	Yes
Penalty Fares: Applicable Operators: Gatwick Express, Southeastern, Southern
Ticket Office Note: On concourse

Passenger services

Lost Property Contact Available	No
Phone number: 0330 024 0215 Website: https://www.nationalrail.co.uk/
Ticket Gate	Yes
DepartureScreens, Announcements, ArrivalScreens,
Customer Services: Monday-Sunday 07:00-21:50 Via Network Rail Reception

Left Luggage Contact Available	Yes
Phone number: 020 3468 4551 Website: https://www.left-baggage.co.uk/index/locations
Customer Help Points	Yes
Customer Help Points Note: Help Points are located on both main concourse areas, as well as the main ticket office.

Station facilities

Atm Machine	Yes
Atm Machine Note: The ATM machines are located on the Eastern and Central Concourse (Platforms 1 and 7) and also within a retail outlet on the station (Grosvenor Hotel).
Baby Change	Yes
Bureau De Change	Yes
Post Box	No
Seated Area	Yes
First Class Lounge	No

Shops	Yes
Shops Note: News agent Flower stall Hairdresser Shoe repairer Wide range of shops Pharmacy Convenience store High street shops Off Licence Passport Photo Booth
Showers	No
Station Buffet	Yes
Station Buffet Note: Coffee shop Coffee kiosk Public House/Bar Food outlet (Seating available)
Telephones (Cards & Coins)	Yes
Toilets	Yes
Toilets Note: Toilets are situated on the central concourse and adjacent to platform 2. A changing place facility is available for use by disabled passengers in London Victoria. The space has a height-adjustable adult-sized changing bench, hoist, extra wide rolls of paper, and non-slip floors. The space is located on the central concourse in the main toilet facilities. If you, or a passenger you are accompanying, requires use of the changing place room, please speak to a member of staff so we can help you gain access.
Tourist Information Office	Yes
Tourist Information Office Note: Transport Information Centre.
Trolleys	Yes
WebKiosk	No
WiFi	Yes
Wifi Note: http://www.btwifi.com/find/
Waiting Room	No

Car parking

Car parking	Yes
Name: Station Car Park Operator: APCOA UK Ltd Spaces: 107 Annual Charge: N/A Daily Charge: N/A Monthly Charge: N/A Off Peak Charge: N/A Six Monthly Charge: N/A Per Hour Charge: N/A Three Monthly Charge: N/A Weekly Charge: N/A

Car Parking Contact Available	No
Phone number: 0345 0774 224 Website: https://www.nationalrail.co.uk/ Note: Victoria Place - Main parking area. Hudsons Place - Additional disabled parking bays Parking charges Book Online Parking The exit which provides direct access to the car park will be closed between 00:45 and 03:15 daily.

Car Parking Contact Available

Phone number: 0345 0774 224
Website: https://www.nationalrail.co.uk/
Note:

Victoria Place - Main parking area.
Hudsons Place - Additional disabled parking bays

The exit which provides direct access to the car park will be closed between 00:45 and 03:15 daily.

Cycling

Cycle Storage Availability	Yes
Sheltered: Yes Spaces: 112 Type: Stands Location: Car Park Upper Level (Victoria Place), above Gatwick Express.

Cycle Storage Availability

Sheltered: Yes
Spaces: 112
Type: Stands
Location:

Car Park Upper Level (Victoria Place), above Gatwick Express.

Cycle Storage CCTV	Yes

Other transport

Taxi Rank	Yes
Taxi Rank Note: Taxi ranks are available outside at the front of the station (Terminus Place) and from the upper level (Victoria Place). Monday-Sunday 24 hours
Car Hire	Yes
Car Hire Note: Office on concourse adjacent to Platform 7 (Sixt Car Hire)
Airport	Yes
Airport Note: Direct Rail Link to Gatwick

Metro	Yes
Metro Note: Underground services: Victoria Line, District Line and Circle Line
Bus Service	Yes
Bus Service Note: Victoria Bus Station at Station Front

Accessibility

Accessible Booking Office Counter	No
Accessible Booking Office Counter Note: Staff assistance is available
Accessible Public Telephones	No
Accessible Public Telephones Note: Main concourse
Accessible Toilets	Yes
Accessible Toilets Note: Hudson's Place and Central Concourse
Induction Loop	Yes
Wheelchairs Available	Yes
Ramp For Train Access	Yes
Step Free Access	Yes
Step Free Access Note: There is step free access at London Victoria Rail Station to the Victoria Line on the Underground. This can be accessed via the Cardinal Place entrance to the underground.

Accessible Taxis	No
Accessible Taxis Note: Available on request Taxi rank outside main station entrance
Accessible Ticket Machines	No
Accessible Ticket Machines Note: Various locations
Impaired Mobility Set Down	Yes
Impaired Mobility Set Down Note: Please contact customer services of the appropriate train operator or speak to a member of the station teams who will be able to assist: - Gatwick Express - 0845 850 1530 - Southern - 0800 138 1016 - Southeastern - 0800 783 4524
Staff Help Available	Yes
Mon - Sun: Twenty Four Hours
Assisted Travel: We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.