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Last updated: 10:23
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Travel help

Find travel information on what we’re doing to make train travel easier for all of our passengers, from assistance for those with accessibility needs to information about our stations

Luggage delivery & check-in

Our partner AirPortr offers same-day luggage delivery both to and from Gatwick, meaning you don't have to plan your day around your bags. When you travel with Gatwick Express, you can enjoy 10% off AirPortr delivery to or from the airport.

Access Advisory Panel

Our volunteer Access Advisory Panel works to improve Thameslink services for passengers with accessibility needs.

Find out more

Left something on board?

Whether it's an umbrella or a suitcase, we want to help you find your lost item.