Trains with limited accessibility
The majority of Gatwick Express services are provided by new Class 387/2 'Electrostar' trains. These trains feature double doors and accessible toilet facilities. Mobility scooters are accepted onto these services with the usual size restrictions of 700mm wide and 1200mm long.
Wheelchair spaces are available within standard class accommodation only.
Seats that are prioritised for people who are less able to walk or stand are clearly labelled in each carriage and are usually close to the exit doors. Passengers should give up priority seats if someone in need asks them.
Priority Seat card
Because not everyone feels comfortable asking for a priority seat, we issue priority seat cards. You can show these when asking someone to give up their seat. Find out how to apply for a Priority Seat card.
Need assistance at the station
We have people who can give assistance at our stations. Find out about how to book assistance.