Accessible Travel Policy

What to expect if you’re a disabled passenger on Gatwick Express trains, and how we’re making our services more accessible.

Making it easier to travel with us

Everyone should be able to travel on our trains.

At Gatwick Express we’re doing everything we can to make our trains, stations and facilities as accessible as possible.

Read all about how we’re helping older and disabled passenger in our customer guide.

You can also read our policies and practices for making your journey easier.

Accessible Travel Policy (PDF)

Making Rail Accessible (PDF)

Fleet Accessibility (PDF)

Station Accessibility

Alternative formats

You can ask for a braille version from our Assisted Travel team.

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How can we improve?

We’d love to hear from you about any ideas you have for how we could improve accessibility at stations.

Book assisted travel for your journey

Apply for a disabled persons railcard

Find out more

Get priority seating on your journey

Priority seat card

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Should we no longer operate the Gatwick Express franchise, please be aware that we will pass your details to the Successor franchise or Secretary of State for Transport to allow you to continue receiving service and/or marketing emails if you have consented to them.

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Accessible Travel Policy

Making it easier to travel with us

Alternative formats