Making it easier to travel with us
Everyone should be able to travel on our trains.
At Gatwick Express we’re doing everything we can to make our trains, stations and facilities as accessible as possible.
Read all about how we’re helping older and disabled passenger in our customer guide.
You can also read our policies and practices for making your journey easier.
Accessible Travel Policy (PDF)
Alternative formats
Accessible Travel Policy
Accessible Travel Policy Document (Large Print version - PDF)
Accessible Travel Policy Document (Easy Read version - PDF)
Accessible Travel Policy Document (Audio version - ZIP folder with MP3s)
Making Rail Accessible
Making Rail Accessible (Large Print version - PDF)
Making Rail Accessible (Easy Read version - PDF)
Making Rail Accessible (Audio version - ZIP folder with MP3s)
Fleet Accessibility
Fleet Accessibility (Large Print version - PDF)
You can ask for a braille version from our Assisted Travel team.