How to get assistance
Give us a few details about your travel plans and we’ll make the arrangements for you.
Have questions or need to book help sooner?
Give us a call:
Telephone 0800 138 1016
Textphone 0800 138 1018
Our assisted travel helpline is open every day from 8am - 10pm, except on Christmas Day.
Do you need our Accessible Travel Policy documents in an alternative format, like audio and large print versions? Request our Accessible Travel Policy documents in alternative formats by contacting us:
Email us at myjourney@southernrailway.com
Call us on: 0800 138 1016
Textphone: 0800 138 1018
Should you have more than 3 tickets you can compress them into a single zip folder.
Your personal details will be held by the Go-Ahead Group on behalf of Gatwick Express. We will not pass on your personal information to any organisation outside of our Group of Companies (and Successor franchise or Secretary of State for Transport) for marketing purposes without your prior consent.
When you use our website, you trust us with your information. Please read our Privacy Policy to help you understand what data we collect, why we collect it and what we do with it. We use details about your journeys and your data to improve our communications to you.
