Need a helping hand on your journey? Whatever your travel needs, we’re happy to help you aboard and on your way.
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The majority of passengers travel on our network without booking assistance. If you do wish to book assistance our call centre is of course happy to help you when planning your journey. If you are travelling with another train operating company for part or all of your journey, we recommend that you pre-book assistance. You can use our call centre for booking assistance with other train companies. If your query relates to the coronavirus please check for information here first for information on train services and refunds. Please also see the National Rail Enquiries FAQ on the coronavirus. |
Give us a few details about your travel plans and we’ll make the arrangements for you.
Give us a call:
Telephone 0800 138 1016
Textphone 0800 138 1018
Our assisted travel helpline is open every day from 8am - 10pm, except on Christmas Day.
Should you have more than 3 tickets you can compress them into a single zip folder.
Your personal details will be held by the Go-Ahead Group on behalf of Gatwick Express. We will not pass on your personal information to any organisation outside of our Group of Companies (and Successor franchise or Secretary of State for Transport) for marketing purposes without your prior consent.
When you use our website, you trust us with your information. Please read our Privacy Policy to help you understand what data we collect, why we collect it and what we do with it. We use details about your journeys and your data to improve our communications to you.