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Last updated: 14:17

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Book assistance for your journey

Need a helping hand on your journey? Whatever your travel needs, we’re happy to help you aboard and on your way.

The majority of passengers travel on our network without booking assistance. If you do wish to book assistance our call centre is of course happy to help you when planning your journey.

If you are travelling with another train operating company for part or all of your journey, we recommend that you pre-book assistance. You can use our call centre for booking assistance with other train companies.

If your query relates to the coronavirus please check for information here first for information on train services and refunds.

Please also see the National Rail Enquiries FAQ on the coronavirus.

How to get assistance

Give us a few details about your travel plans and we’ll make the arrangements for you.

Have questions or need to book help sooner?

Give us a call:

Telephone 0800 138 1016

Textphone 0800 138 1018

Our assisted travel helpline is open every day from 8am - 10pm, except on Christmas Day.

Do you need our Accessible Travel Policy documents in an alternative format, like audio and large print versions? Request our Accessible Travel Policy documents in alternative formats by contacting us:

Email us at
Call us on: 0800 138 1016
Textphone: 0800 138 1018

Your personal and journey data will be gathered and held within the assisted travel booking system for two years, and made available to all Train Operating Companies and Network Rail for all your bookings, in order that they can arrange and carry out assistance on your behalf. If you do not wish for your data to be shared please call us.

When you book after 10.00pm we will respond as soon as possible after 8.00am the next day.

Travel details

Outward journey

Return journey (optional)

Assistance details

Additional requirements

Should you have more than 3 tickets you can compress them into a single zip folder.

Your personal details will be held by the Go-Ahead Group on behalf of Gatwick Express. We will not pass on your personal information to any organisation outside of our Group of Companies (and Successor franchise or Secretary of State for Transport) for marketing purposes without your prior consent.

When you use our website, you trust us with your information. Please read our Privacy Policy to help you understand what data we collect, why we collect it and what we do with it. We use details about your journeys and your data to improve our communications to you.