How to get assistance
Give us a few details about your travel plans and we’ll make the arrangements for you.
If you're booking a journey for the first time in a while and would like to talk it through, please call our Assisted travel team.
Have questions or need to book help sooner?
Our assisted travel helpline is open 24 hours a day, except on Christmas Day.
Give us a call:
Telephone 0800 138 1016
Textphone 0800 138 1018
Our Accessible Travel Policy documents are available here in alternative formats including audio and large print versions.
Printed copies of our Making Rail Accessible document will shortly be available from all staffed stations across our network.