How to get assistance
Give us a few details about your travel plans, ideally 24 hours in advance if possible, and we’ll make the arrangements for you.
Have questions or need to book help sooner?
Give us a call:
Telephone 0800 138 1016
Textphone 0800 138 1018
Our assisted travel helpline is open every day from 8am - 6pm, except on Christmas Day.
Should you have more than 3 tickets you can compress them into a single zip folder.
Your personal details will be held by the Go-Ahead Group on behalf of Gatwick Express. We will not pass on your personal information to any organisation outside of our Group of Companies (and Successor franchise or Secretary of State for Transport) for marketing purposes without your prior consent.