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Priority seat card

Help if you need a seat

Do you struggle to stand on the train, but feel awkward or reluctant to ask someone to give up their seat?

If you’re pregnant, disabled, over 65 or have a child under 3 you could be entitled to a free priority seat card.

There are priority seats on all of our trains, usually near the doors and marked with a P sign.

Most people are happy to give up their seat to someone more in need of it. Simply show your card to someone sitting in a priority seat and they’ll see that you have a need for one of these seats. Our customers have told us that this helps to avoid embarrassment.

If you've been asked to give up your seat by someone holding a card you can be reassured that they have a genuine need and thank you for helping.

Apply for a card

Fill in this form and send it to us at the address below.

Apply for a priority card form

Please read the full terms and conditions.

Sending supporting documents

You’ll need to include some proof of your address, like a utility bill, and evidence of why you need the card, such as a doctor’s note.

See the list of documents to send with your application.

Where to send the form and documents

To apply simply email priorityseatcard@gtrailway.com attaching a completed form, supporting documents and a colour scan of your passport photos or post it to us at:

Priority Seat Card Application
Customer Services
Govia Thameslink Railway
2nd Floor, Monument Place
24 Monument Street
London EC3R 8AJ

Telephone: 0800 138 1016
Textphone: 0800 138 1018

Need to know more?

See if you qualify for a priority card and read our frequently asked questions.

How can we improve?

We’d love to hear from you about any ideas you have for how we could improve accessibility at stations.