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Last updated: 16:46
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Help and support

Need an answer to a question or a solution to a problem? Find out what we can do to support you, and how to contact us at Gatwick Express.

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Compensation for a delay

Train more than 15 minutes late?

Claim compensation

Need to book help with your journey?

Travel assistance

Need to book help with your journey?

Book Passenger Assist

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Travel information

Find our timetables, and information to help you find a quieter train.

Read more

Refunds and changes

If you haven't used your ticket, you may be able to claim a refund

Lost property

Lost something on our trains or at the station?

Complain

Need to contact us?

Good to know

Have a question?

Do get in touch if you need help

How we're doing

Performance updates

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