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Last updated: 06:54
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Help and support

Need an answer to a question or a solution to a problem? Find out what we can do to support you, and how to contact us at Gatwick Express.

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Frequently asked questions

Train travel information answering common questions.

Read our FAQs

Need to book help with your journey?

Travel assistance

Need to book help with your journey?

Book Passenger Assist

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Compensation for a delay

Train more than 15 minutes late?

Claim compensation

Refunds and changes

If you haven't used your ticket, you may be able to claim a refund

Lost property

Lost something on our trains or at the station?

Complain

Need to contact us?

Good to know

Have a question?

Do get in touch if you need help

How we're doing

Performance updates

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