Frequently asked questions
Any questions about Gatwick Express? Check here first for answers to everything from buying tickets to travelling on our trains.
Popular questions
What is an eTicket?
When will I receive my eTicket?
What if my eTicket hasn't arrived after 24 hours?
Where do you operate?
Do I need a ticket to travel?
How do I buy tickets?
Can I use my Oyster card on your trains?
How can I plan my journey?
Where can I find out more information about timetables?
Can I travel earlier or later than booked?
Do your stations have car parks?
Are your trains and stations accessible for people with disabilities?
What transport is available from Victoria at night (after the London Underground closes)?
Can I use a UK credit card that's registered to a non UK address to buy tickets online?
Can tickets purchased through this website be sent to an overseas address?
Does a ticket including 'London zones 1-6' allow me to travel on any mode of transport within the relevant zone?
If you can't find the answer to your question then use our online form
Travel help
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