Frequently asked questions

You can book online and travel using an electronic ticket rather than a paper ticket – so there’s no need to queue when you get to the station.

eTickets are designed for use on Gatwick Express services which arrive at stations or platforms with barcode readers. Intermediate stations between London Victoria and Gatwick Airport are not equipped with barcode readers.

Once your booking has been completed your ticket will be sent to you via email as a PDF. If you’ve registered an account with us you can also login and access your eTickets at any time or download them to your IOS or Android wallet on your device.

When travelling simply use a mobile device to present your ticket for inspection or to pass through a gateline. Alternatively, you can print your ticket using plain white A4 paper.

You should receive your eTicket within 24 hours of booking. This comes as a separate email from the confirmation email and you'll need to download the PDF ticket to travel.

If you’ve registered an account with us you can also login and access your eTickets at any time or download them to your IOS or Android wallet on your device.

We suggest you check your spam/junk folder first. You can add no-reply@gatwickexpress.co.uk as an email contact to stop this happening.

If you’ve registered an account with us you can also login and access your eTickets at any time or download them to your IOS or Android wallet on your device.

If you purchased your tickets as a guest please get in touch with us so we can help.

The Gatwick Express is a non-stop train between London Victoria, which is in the heart of Central London, and London Gatwick Airport.

Yes, you’ll need a valid ticket (or permit to travel) to travel on our trains. If you travel on a train without a ticket, you’ll be asked to pay the full single or return fare or, may be given a penalty fare.

You can buy rail tickets with our online ticket booking system, from a ticket vending machine or at a ticket office at your local station. If you buy online you won’t pay a booking fee and delivery is free.

You can use Oyster Travelcard season tickets on our trains for journeys within the valid zones. You can also use Oyster pay as you go (PAYG) within the travelcard zone area.

Find out more about using Oyster cards on our network

There's never been more ways to plan your rail journey and keep informed while you're on the move.

You can download timetables, plan future journeys at www.nationalrail.co.uk or get the latest live running updates straight from our control centre.

You can also register for automatic alerts to deliver updates on your journey straight to your mailbox - free of charge.

If you have an Android or iOS smartphone or tablet, you can download our Gatwick Express app - the easiest, fastest and smartest train assistant available. 

If you need to travel earlier or later than planned there's no need to worry. Anytime Day Return tickets give you complete flexibility around when you travel from London Victoria and Gatwick Airport and back, provided it's on the same day.

If you’ve booked an off peak ticket your travel plans can still be flexible. Off-Peak tickets are valid for travel on trains that arrive into London Victoria after 09:50 on weekdays and there are no time restrictions if you’re travelling from Victoria towards the airport. There is no restriction anytime on weekends and bank holidays.

Airport parking 

If you are planning to park your car at Gatwick Airport while your away then here are some indication on fares:

Gatwick Airport car parking prices

London Victoria parking

London Victoria car parking is managed by APCOA UK Ltd.  

Telephone: 0345 0774 224

London Victoria station information and facilities

You can find more information about our trains and stations here:

Accessibility on the train

Accessibility at the station

You can check our station information section to see what access and facilities are available at each of our stations.