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Frequently asked questions

Any questions about Gatwick Express? Check here first for answers to everything from buying tickets to travelling on our trains.

Popular questions

What is an eTicket?

You can book online and travel using an electronic ticket rather than a paper ticket – so there’s no need to queue when you get to the station.

eTickets are designed for use on Gatwick Express services which arrive at stations or platforms with barcode readers. Intermediate stations between London Victoria and Gatwick Airport are not equipped with barcode readers.

Once your booking has been completed your ticket will be sent to you via email as a PDF. If you’ve registered an account with us you can also login and access your eTickets at any time or download them to your IOS or Android wallet on your device.

When travelling simply use a mobile device to present your ticket for inspection or to pass through a gateline. Alternatively, you can print your ticket using plain white A4 paper.

When will I receive my eTicket?

You should receive your eTicket within 24 hours of booking. This comes as a separate email from the confirmation email and you'll need to download the PDF ticket to travel.

If you’ve registered an account with us you can also login and access your eTickets at any time or download them to your IOS or Android wallet on your device.

What if my eTicket hasn't arrived after 24 hours?

We suggest you check your spam/junk folder first. You can add as an email contact to stop this happening.

If you’ve registered an account with us you can also login and access your eTickets at any time or download them to your IOS or Android wallet on your device.

If you purchased your tickets as a guest please get in touch with us so we can help.

Where do you operate?

The Gatwick Express is a non-stop train between London Victoria, which is in the heart of Central London, and London Gatwick Airport.

Do I need a ticket to travel?

Yes, you’ll need a valid ticket (or permit to travel) to travel on our trains. If you travel on a train without a ticket, you’ll be asked to pay the full single or return fare or, may be given a penalty fare.

How do I buy tickets?

You can buy rail tickets with our online ticket booking system, from a ticket vending machine or at a ticket office at your local station. If you buy online you won’t pay a booking fee and delivery is free.

Can I use my Oyster card on your trains?

You can use Oyster Travelcard season tickets on our trains for journeys within the valid zones. You can also use Oyster pay as you go (PAYG) within the travelcard zone area.

Find out more about using Oyster cards on our network

How can I plan my journey?

There's never been more ways to plan your rail journey and keep informed while you're on the move.

You can download timetables, plan future journeys at or get the latest live running updates straight from our control centre.

You can also register for automatic alerts to deliver updates on your journey straight to your mailbox - free of charge.

If you have an Android or iOS smartphone or tablet, you can download our Gatwick Express app - the easiest, fastest and smartest train assistant available. 

Where can I find out more information about timetables?
You can view and download our current timetables by clicking here. We'll also provide details of any upcoming timetable changes along with any frequently asked questions about the changes on our timetables page. 
Can I travel earlier or later than booked?

If you need to travel earlier or later than planned there's no need to worry. Anytime Day Return tickets give you complete flexibility around when you travel from London Victoria and Gatwick Airport and back, provided it's on the same day.

If you’ve booked an off peak ticket your travel plans can still be flexible. Off-Peak tickets are valid for travel on trains that arrive into London Victoria after 09:50 on weekdays and there are no time restrictions if you’re travelling from Victoria towards the airport. There is no restriction anytime on weekends and bank holidays.

Do your stations have car parks?

Airport parking 

If you are planning to park your car at Gatwick Airport while your away then here are some indication on fares:

Gatwick Airport car parking prices

London Victoria parking

London Victoria car parking is managed by APCOA UK Ltd.  

Telephone: 0345 0774 224

London Victoria station information and facilities

Are your trains and stations accessible for people with disabilities?

You can find more information about our trains and stations here:

Accessibility on the train

Accessibility at the station

You can check our station information section to see what access and facilities are available at each of our stations.

What transport is available from Victoria at night (after the London Underground closes)?
Victoria station is conveniently located to provide access to local bus and taxi services. There are 2 taxi ranks at the station, one directly above the Gatwick Express platforms, and the other, just outside the front of the station. Local buses also operate from the front of the station and a selection run throughout the night.
Can I use a UK credit card that's registered to a non UK address to buy tickets online?
UK credit/debit cards registered to non UK addresses and Non UK cards with UK addresses will now be accepted if they are enrolled in 3Dsecure.
Can tickets purchased through this website be sent to an overseas address?
Our website allows customers outside the UK to register with us and purchase tickets, but we are unable to deliver overseas. You will be given the option to collect them from the station.
Does a ticket including 'London zones 1-6' allow me to travel on any mode of transport within the relevant zone?
Yes, a Season ticket that includes ‘London zones 1-6' does allow the ticket holder to travel on the tube, bus, DLR, overground, tram, and any other trains in zones 1 to 6.

Travel help

Looking for information about travel assistance to help you with your journey?