Left something behind on a Gatwick Express train or at one of our stations? Learn how to get your item back here in our FAQs.
Lost something on a train or at London Victoria station?
First, fill out our online lost property form.
Once we have your form, our centre for lost property will do their best to find your item. If we find it, we’ll contact you to arrange its return. We’ll usually do this within two weeks.
Keep in mind that some lost items are never found. We’ll only get in touch with you if we do find your item.
Lost something at Gatwick Airport station or at Gatwick Airport?
Lost property at Gatwick Airport station is transferred to the Gatwick Airport lost property centre.
Please visit the Gatwick Airport website to report lost property.
We do not charge for items collected from one of our stations, however, there is a lost property management fee if the item is collected from the lost property centre. The cost will depend on the item found. Some examples of the fees are provided below:
Band A £20
- Laptop Computers
- Video Cameras
- Tablets (iPads etc)
Band B £10
- Handheld Computers
- Personal Organisers
Band C £5
- Clothing Items
- Jewellery Items
- Musical Instruments
Band D £3
- Gloves / Scarves / Hats
- Reading Books
- Prams / Pushchairs
My question isn't here...
If you can't find the answer to your question then use our online form