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Gatwick Express

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Lost property

Left something behind on a Gatwick Express train or at one of our stations? Learn how to get your item back here in our FAQs.

I lost something on a train or at a station. What should I do?

Lost something on a train or at London Victoria station? 

First, fill out our online lost property form.

Once we have your form, our centre for lost property will do their best to find your item. If we find it, we’ll contact you to arrange its return. We’ll usually do this within two weeks.

Keep in mind that some lost items are never found. We’ll only get in touch with you if we do find your item.

Lost something at Gatwick Airport station or at Gatwick Airport?

Lost property at Gatwick Airport station is transferred to the Gatwick Airport lost property centre. 

Please visit the Gatwick Airport website to report lost property.

I lost my mobile phone. How can I get it back?

When reporting a lost phone, we’ll need you to provide the IMEI number. This is because we have so many lost phones – IMEI numbers are the only effective way to match a phone with its owner.

If you don’t know your IMEI number, your network operator will be able to tell you.

If you lost your phone on a train or at London Victoria 

As with all items, you’ll need to fill out our online lost property form.

If you lost your phone at Gatwick Airport

Lost property at Gatwick Airport station is transferred to the Gatwick Airport lost property centre. 

Please visit the Gatwick Airport website to report lost property.

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