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If you’ve used been affected by a delayed service, lost something on board, or were unable to use your First Class ticket on the Gatwick Express, you’re in the right place to find help
We always do our best to keep you moving.
That’s why if your journey is delayed by as little as 15 minutes, we may be able to offer you compensation.
Lost something important on a Gatwick Express train? We’ll do everything we can to find it.
Find out more about lost property and how to retrieve it.
Find your lost items
Answers most of your questions.
Read our FAQs
Use our contact form to let us know how we can help you