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Gatwick Express

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First Class claim form

If you experienced any issues with the First Class accommodation, you may be eligible to claim.

Please use the form below to claim compensation for your journey.

Please ensure that you have scanned in your tickets before using this form and that your scanned images are no more than 1Mb each.

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Your journey

Please note all claims are validated against our train running information records. Claims must be made within 28 days of your journey

Your personal details will be held by the Go-Ahead Group on behalf of Gatwick Express. We will not pass on your personal information to any organisation outside of our Group of Companies (and Successor franchise or Secretary of State for Transport) for marketing purposes without your prior consent.

When you use our website, you trust us with your information. Please read our Privacy Policy to help you understand what data we collect, why we collect it and what we do with it. We use details about your journeys and your data to improve our communications to you. 

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