First Class claim form

If you experienced any issues with the First Class accommodation, you may be eligible to claim.

Please use the form below to claim compensation for your journey.

Please ensure that you have scanned in your tickets before using this form and that your scanned images are no more than 1Mb each.

Title

First name

Last name

Phone

Mobile

Start typing your address

Address (line 1) Address (line 2) Town/city County Postcode

Ticket type

The Key Smartcard users only - last 8 digits of The Key Smartcard number (only Great Northern, Southern or Thameslink Key Smartcards)

Cost of ticket

Date of journey

Departure time

Departure station

Destination station

Upload a scanned copy of your ticket here (not applicable for Great Northern, Southern or Thameslink Key Smartcards. If you have a Southeastern Key Smartcard please provide a receipt or booking confirmation showing details of the tickets held on your smartcard)

Upload a scanned copy of your ticket here

Reason for claim

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Should you have more than 3 tickets you can compress them into a single zip folder.

Your personal details will be held by the Go-Ahead Group on behalf of Gatwick Express. We will not pass on your personal information to any organisation outside of our Group of Companies (and Successor franchise or Secretary of State for Transport) for marketing purposes without your prior consent.

When you use our website, you trust us with your information. Please read our Privacy Policy to help you understand what data we collect, why we collect it and what we do with it. We use details about your journeys and your data to improve our communications to you.

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First Class claim form

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