Tell us what you’ve lost
We’ll do all we can to find any items lost on the Gatwick Express.
There are four ways to contact us about lost property:
- Use this online form to report it.
- Email: firstname.lastname@example.org
- Telephone: 0345 850 1530 (or overseas: +44 2079 229 650) Lines are open from 07.00 to 22.00 every day except Christmas Day.
- Fax: 03451 27 29 30 (or overseas: +44 208 5282 901)
If you have lost a mobile phone, please include its IMEI number in your description. If you don’t know your phone’s IMEI number, your network operator will be able to give it to you.
If we find your item, we’ll get in touch with you to let you know where and when you can collect it. If we haven’t been in touch after 14 days, unfortunately it’s likely that your item has not been found.
Please note we're not liable for any lost or stolen luggage.
Collecting your property
Our lost property service is managed by the Excess Baggage Company, which has a lost property office at London Victoria station, open Mon-Sun 07:00 - 17:00.
There is a small charge to pay when you collect your property. These charges are set nationally and help us to cover the cost of providing the lost property service.
Lost property at Gatwick Airport
Lost property at Gatwick Airport station is transferred to the Gatwick Airport lost property office.
For more information about how Gatwick Airport handles lost property please visit the Gatwick Airport website.
Check other train companies
Our trains stop at stations served by other rail companies, too.
Even if you've lost something on board a train, it may well end up with another company's lost property service. It’s a good idea to report your item to other train companies that manage stations along your route.