Lost property

To report a lost item please complete our lost property webform.

The more information you can give us, the more likely we are to find your item.

Please note we're not liable for any lost or stolen luggage, and consumable items such as food will be destroyed if found.

Lost property at Gatwick Airport station is transferred to the Gatwick Airport lost property office. For more information about how Gatwick Airport handles lost property please visit the Gatwick Airport website.

Please note consumable items such as food will be destroyed if found.

If you lost your item on a route that’s used by more than one Train Operating Company, we recommend you report your item to the other companies as well. Here are some useful links:

Transport for London

Southern Railway

Southeastern Railway

Thameslink

If we find something that matches the description of your lost item, we’ll contact you. If we haven’t been in touch after 14 days, unfortunately it’s likely that your item has not been found. Please check your junk mail folders in case we’ve emailed you.

If we get in touch to let you know we have found your item, you can arrange to collect it from our lost property office.

Our lost property service is managed by the Excess Baggage Company, which has a lost property office at London Victoria station, open from 09.00am to 5.00pm Monday to Friday.