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Whether it’s a complaint, a comment or a compliment, we make sure all your feedback’s heard. There’s plenty of ways to have your say on our services
Speak to the people who make the decisions that affect you
Our Meet the Manager programme gives you the chance to meet your senior managers and directors and talk to them about our service.
Helping us improve
We have recruited customers who travel on the Gatwick Express to form a focus group and help us develop ways in which the information will benefit you most.
Have your say online
Join our Passenger Panel to take part in online polls, surveys and chat forums with our senior management team. It's a place for you to voice your opinions and provide feedback on topics including our timetable, how we operate at stations and how we can improve our customer service.
We're working to make our services more accessible
Our Access Advisory Panel is a forum for passengers and frontline staff to collaborate on advice and recommendations for improving the experience of passengers with accessibility needs.