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19:45
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21:45
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Listening to you

Whether it’s a complaint, a comment or a compliment, we make sure all your feedback’s heard. There’s plenty of ways to have your say on our services

Meet the Managers

Speak to the people who make the decisions that affect you

Our Meet the Manager programme gives you the chance to meet your senior managers and directors and talk to them about our service.

Passenger Panel

Have your say online

Join our Passenger Panel to take part in online polls, surveys and chat forums with our senior management team. It's a place for you to voice your opinions and provide feedback on topics including our timetable, how we operate at stations and how we can improve our customer service.

Access Advisory Panel

We're working to make our services more accessible

Our Access Advisory Panel is a forum for passengers and frontline staff to collaborate on advice and recommendations for improving the experience of passengers with accessibility needs.

Interested in joining the Access Advisory Panel? Click for more info.

Other ways to have your say

Have a question?

Do get in touch if you need help

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