Listening to you
Whether it’s a complaint, a comment or a compliment, we make sure all your feedback’s heard. There’s plenty of ways to have your say on our services
Have your say online
Join our Passenger Panel to take part in online polls, surveys and chat forums with our senior management team. It's a place for you to voice your opinions and provide feedback on topics including our timetable, how we operate at stations and how we can improve our customer service.
Access Advisory Panel
We're working to make our services more accessible
Our Access Advisory Panel is a forum for passengers and frontline staff to collaborate on advice and recommendations for improving the experience of passengers with accessibility needs.
Interested in joining the Access Advisory Panel? Click for more info.
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