Gatwick Express

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Passenger Panel

Have your say on how we can improve Gatwick Express services

A platform for your views

We have some great plans to improve our network and we want to know what you think.

Join our online Passenger Panel to take part in regular polls and surveys covering everything from timetable changes to improving on-board services and station facilities.

Your feedback will help us to improve how we run our services.

How do I join?

You can register online by filling in our quick form.

We’ll ask for some basic details about you and how you travel with us. These details will help us to create a panel that’s representative of our passengers. It will also help to make sure you only receive relevant communications from us.

By registering your details, you are agreeing to receive email updates as a member our Passenger Panel. We’ll only send these when new surveys, polls or forums are planned.

Please note we may also use third parties from time to time to conduct research on our behalf.

To learn more about how we how we use your personal information and keep your personal details safe, read our privacy policy.

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Meet the Manager online

Got a burning question about our services? Join our live chat forum and get a response in real time.

We periodically host live online chats with our senior management team on a range of topics including the timetable, how we operate at stations and other aspects of our service.

If you can’t make it to our regular Meet the Manager sessions at Victoria or London Bridge, this is a great opportunity to engage with the management team.

Check back soon for details on our next live chat.