Skip to Content Skip to Recite Me Skip to Footer
departures
arrivals
Last updated: 10:29

Industrial action

The information on this page is correct as of 23 November and is always subject to change so please check back before you travel.

If you have been affected by industrial action, we’re very sorry for any disruption to your plans. Please see our FAQs that explain what options may still be open to you including:

  • Applying for a refund and
  • For Delay Repay compensation, which you may qualify for even if you did not travel, as well as being able to claim if you travelled and your journey was delayed by 15 minutes or more

You can apply for these up to 28 days after your planned or completed date of travel (see dates below). These options are only available for strike dates, not for days after.

Following the recent announcement of Industrial Action by RMT members we are now working closely with the wider rail industry to determine how this will affect our train service. The rail network is expected to be severely reduced on affected dates.

  • Tuesday 13, Wednesday 14, Friday 16 and Saturday 17 December 2022
  • Tuesday 3, Wednesday 4, Friday 6 and Saturday 7 January 2023

Days surrounding strike days may also be affected. More information will be published when known.

ASLEF strike days - Check before you travel

  • 26 November

Our drivers are not on strike on ASLEF strike days, however on these days a reduced service will run between Tonbridge and Redhill, see below.


As Industrial Action is affecting the whole country, we will be unable to provide alternatives such as taxis, additional replacement buses, and ticket acceptance with other local rail and bus operators on any strike day.

Engineering works might take place on strike days. Journey planners will always include these details and will be correct no later than the day before travel.

Travel advice

We advise you to only travel if absolutely necessary and expect severe disruption.

The railway will operate limited opening hours with services starting later than normal and finishing in the late afternoon. Please check your first and last trains carefully, as there will be no alternative travel outside of these services.

We will let you know when journey planners will be updated for any future dates in the section above. You must check your entire journey immediately before you travel for the latest updates. Please see below for FAQs regarding your options.

RMT strike day

We advise you to only travel if absolutely necessary and expect severe disruption.

The railway will operate limited opening hours with services starting later than normal and finishing in the late afternoon. Please check your first and last trains carefully, as there will be no alternative travel outside of these services.

Please see the service map and overview of services we plan to run below.



Overview of services

Click to expand each section

Service map
There is no current service map to show
Southern and Thameslink

Engineering works may mean the service we run is different from the below. An overview of engineering work will be shown above and if this affects you, check journey planners before you travel.

Services between London Bridge / London Victoria and the south coast

London Victoria and Brighton

Two trains per hour will run between London Victoria and Brighton, calling at London Victoria, Clapham Junction, East Croydon, Gatwick Airport and Brighton only.

London Bridge and Brighton

Two trains per hour will run between London Bridge and Brighton, calling at London Bridge, East Croydon, Gatwick Airport, Three Bridges, Balcombe, Hayward’s Heath, Wivelsfield, Burgess Hill, Hassocks, Preston Park and Brighton only.

London Bridge and Gatwick Airport

Two trains per hour will run between London Bridge and Gatwick Airport, calling at London Bridge, Norwood Junction, East Croydon, Redhill, Earlswood, Salfords, Horley and Gatwick Airport only.

London Bridge and Three Bridges

Two trains per hour will run between London Bridge and Three Bridges, calling at London Bridge, Norwood Junction, East Croydon, Coulsdon South, Merstham, Redhill, Horley, Gatwick Airport and Three Bridges only.

Brighton and Hove

Two trains per hour will run between Brighton and Hove only.

Services between London Bridge / London Victoria and South London

London Victoria and Sutton

Two trains per hour will run between London Victoria and Sutton, calling at London Victoria, Clapham Junction, Balham, Mitcham Eastfields, Mitcham Junction, Hackbridge, Carshalton, and Sutton only.

London Victoria and Epsom Downs via Selhurst

Two trains per hour will run between London Victoria and Epsom Downs, calling at London Victoria, Battersea Park, Clapham Junction, Wandsworth Common, Balham, Streatham Common, Norbury, Thornton Heath, Selhurst, West Croydon, Waddon, Wallington, Carshalton Beeches, Sutton, Belmont, Banstead and Epsom Downs only.

London Victoria and West Croydon via Crystal Palace

Two trains per hour will run between London Victoria and West Croydon, calling at London Victoria, Battersea Park, Clapham Junction, Balham, Streatham Hill, West Norwood, Gipsy Hill, Crystal Palace, Norwood Junction and West Croydon only.

London Bridge and Tattenham Corner

Two trains per hour will run between London Bridge and Tattenham Corner, calling at London Bridge, East Croydon, South Croydon, Purley Oaks, Reedham, Coulsdon Town, Woodmansterne, Chipstead, Kingswood, Tadworth and Tattenham Corner only.


Thameslink and Great Northern

Engineering works may mean the service we run is different from the below. An overview of engineering work will be shown above and if this affects you, check journey planners before you travel.

Services between St Pancras International and Bedford

St Pancras International and Bedford

Two trains per hour will run between St Pancras International and Bedford, calling at St Pancras International, West Hampstead Thameslink, St Albans City, Harpenden, Luton Airport Parkway, Luton, Leagrave, Harlington, Flitwick and Bedford only.

St Pancras International and Luton

Two trains per hour will run between St Pancras International and Luton, calling at St Pancras International, Kentish Town, West Hampstead Thameslink, Cricklewood, Hendon, Mill Hill Broadway, Elstree & Borehamwood, Radlett, St Albans City, Harpenden, Luton Airport Parkway, Luton.

Services between King’s Cross and Peterborough / Cambridge / Ely

King’s Cross and Ely

One train per hour will run between King’s Cross and Ely, calling at King’s Cross, Finsbury Park, Potters Bar, Hatfield, Welwyn Garden City, Welwyn North, Knebworth, Stevenage, Hitchin, Letchworth Garden City, Baldock, Ashwell & Morden, Royston, Meldreth, Shepreth, Foxton, Cambridge, Cambridge North, Waterbeach, Ely only.

Cambridge and Ely

In addition to the above, one train per hour will run between Cambridge and Ely, calling at Cambridge, Cambridge North, Waterbeach and Ely only.

King’s Cross and Cambridge

One train per hour will run between King’s Cross and Cambridge, calling at King’s Cross, Finsbury Park, Stevenage, Hitchin, Letchworth Garden City, Baldock, Ashwell & Morden, Royston and Cambridge only.

King’s Cross and Peterborough

Two trains per hour will run between King’s Cross and Peterborough, calling at King’s Cross, Finsbury Park, Stevenage, Hitchin, Arlesey, Biggleswade, Sandy, St Neots, Huntingdon and Peterborough only.

King’s Cross and Welwyn Garden City

Two trains per hour will run between King’s Cross and Welwyn Garden City, calling at King’s Cross, Finsbury Park, Harringay, Hornsey, Alexandra Palace, New Southgate, Oakleigh Park, New Barnet, Hadley Wood, Potters Bar, Brookmans Park, Welham Green, Hatfield and Welwyn Garden City only.

King’s Cross and Stevenage via Hertford North

Two trains per hour will run between King’s Cross and Stevenage, calling at King’s Cross, Finsbury Park, Harringay, Hornsey, Alexandra Palace, Bowes Park, Palmers Green, Winchmore Hill, Grange Park, Enfield Chase, Gordon Hill, Crews Hill, Cuffley, Bayford, Hertford North, Watton-at-Stone and Stevenage only.


Gatwick Express

Gatwick Express services will not run.

Day after RMT strike day

The disruption from an RMT strike day will have a knock-on effect as the railway will be unavailable overnight meaning that trains and crew will not be in the correct locations to provide a normal service. This means that first services will begin much later than normal.

We expect first services to be extremely crowded and you may not be able to board your chosen service.


ASLEF only strike day

Our drivers are not involved in this strike action, however as London Overground, Southeastern and other neighbouring train companies will be affected, we expect our services to be impacted. In addition a reduced service will run between Tonbridge and Redhill.

Services towards Tonbridge

Redhill
08:00
11:00
13:00
15:00
17:00
20:00
Nutfield
08:05
11:05
13:05
15:05
17:05
20:05
Godstone
08:10
11:10
13:10
15:10
17:10
20:10
Edenbridge
08:16
11:16
13:16
15:16
17:16
20:16
Penshurst
08:22
11:22
13:22
15:22
17:22
20:22
Leigh
08:26
11:26
13:26
15:26 17:26
20:26
Tonbridge
08:31
11:31
13:31
15:31
17:31
20:31

Services towards Redhill

Tonbridge
07:01
09:01
12:01
14:01
16:01
18:01
Leigh
07:05
09:05
12:05
14:05
16:05
18:05
Penshurst
07:09
09:09
12:09
14:09
16:09
18:09
Edenbridge
07:16
09:16
12:16
14:16
16:16
18:16
Godstone
07:23
09:23
12:23
14:23
16:23
18:23
Nutfield
07:23
09:29
12:29
14:29
16:29
18:29
Redhill
07:33
09:33
12:33
14:33
16:33
18:33

FAQ - RMT strike day

Click to expand each section

I no longer want to travel on an RMT strike day, what are my options?

If you no longer wish to travel on an RMT strike day you can get a full fee-free refund on your Anytime, Off-Peak, Super Off-Peak and Advance ticket. If you didn’t buy your ticket from us, you will need to go back to the retailer you originally brought your ticket from.

If you no longer wish to travel on the strike date and you have a flexi season ticket or a monthly or longer duration season ticket, you can use our Delay Repay scheme to claim the value of one day's travel for the strike day, you do not need to have travelled or have been delayed. This is only available for strike dates, not for days after.

See the FAQs below for more information on how to arrange a refund or claim compensation.

Booked Passenger Assist? If you would like to cancel or rearrange your booking, please contact our Assisted Travel team.

I want to travel on a different day to the RMT strike day, what are my options?

Instead of you having to apply for a refund, there are some alternative travel date options for you. For the latest RMT strike dates on:

5 November

If you have a ticket for Saturday 5 November (RMT strike days) you can use it on the day before the date on the ticket or any day from then through to Friday 11 November (inclusive).

7 November

If you have a ticket for Monday 7 November (RMT strike days) you can use it on the day before the date on the ticket or any day from then through to Friday 11 November (inclusive).

9 November

If you have a ticket for Wednesday 9 November (RMT strike days) you can use it on the day before the date on the ticket or any day from then through to Friday 11 November (inclusive).

  • Please note if your ticket is for a through fare that includes the London Underground it will not be valid on London Underground services on an alternative date
  • If you’re travelling on a different day and have an Advance Ticket, where possible, please try to travel on the same time as your original booked train
  • If you have a seat reservation and choose to travel on a different day, you will not be able to use your original reservation, so please visit one of our Ticket Offices and we can try to reserve you a seat on the new travel date
  • If you travel and your train is delayed, you will be entitled to Delay Repay as usual. Note that delays will be calculated against the strike day timetable
  • Booked Passenger Assist? If you need to change your booking to another day or time, please contact our Assisted Travel team

I want to travel on a different day to the RMT strike day that isn't one of the dates mentioned above, what are my options?

Including for Advance tickets, you can change the time and / or date of travel at any of our Ticket Offices, using our Book With Confidence policy, which is in place until 18:00 on the 30 November 2022.

You need to do this before 18:00 on the day before your original travel date.

We can then change your ticket, without charging you the normal £10 change of journey fee, but you will need to pay any difference between the price you’ve already paid and the price of the best available ticket for your new travel date.

Booked Passenger Assist? If you need to change your booking to another day or time, please contact our Assisted Travel team.


I still need to travel on an RMT strike day, what do I need to do?

If you have a ticket and your train/trains are still running you don't need to do anything further. If you have yet to buy your ticket, then you may wish to consider only buying your Anytime, Off-Peak and Super Off-Peak tickets once you know the train you plan to take is running, as the cost of the ticket will not change and fees to refund may still apply.

If you travel and your train is delayed, you will be entitled to Delay Repay as usual. Note that delays will be calculated against the strike day timetable.

If you have an impacted assistance booking which starts on one of our services, we'll get in touch with you to make new arrangements. In the meantime, if you have any concerns then please contact our Assisted Travel team.

Will there be replacement buses on an RMT strike day?
There will be no replacement buses or taxis on RMT strike days because there simply aren’t enough available to replace the train service.
Will my ticket be valid on another Operator’s services on an RMT strike day?

There will be no planned ticket acceptance on RMT strike dates on other train operator’s services. However, on RMT strike dates you may use:

  • Any ticket on our other services (Southern, Thameslink, Great Northern) to travel to the destination on your ticket, but please note that train services are expected to be extremely busy and we do expect disruption
  • Your paper ticket on TfL bus, Tube, tram or DLR services on any reasonable route to complete your journey
Will there be First Class seats available on RMT strike days?

We expect the trains that are running to be extremely busy, so First Class areas will be declassified on RMT strike dates (all day) and until midday the next for customer safety and comfort on Southern, Thameslink and Great Northern trains. If you have a First Class ticket you can apply for compensation here.

Can I use my car park season ticket in another car park on RMT strike days?

On RMT strike dates only, anyone needing to complete an essential journey with us who holds an APCOA GTR car park season ticket will be able to park in any Southern, Thameslink or Great Northern carpark regardless of the location of their existing parking permit. Please check National Rail Enquiries to check which stations car parks this applies to. Car parks will be busier than usual due to the reduced services running on these RMT strike dates and availability cannot be guaranteed. Car Park season ticket customers do not have to do anything before parking at a different location other than arrive at a selected alternative location and park.

Will I be able to take my bike on your trains on RMT strike days?

We expect that the trains will be very crowded. To maximise the space available for all customers, our cycle policy will remain in place on these RMT strike dates and we would encourage you not to travel with your bike. Some of our stations have Cycle Hubs, click here for more information.

Can I still buy Advance tickets?

Advance tickets are no longer available to buy for any RMT strike dates. If your journey involves another operator, please check with them.

The latest information on the availability of Advance fares can be found on this National Rail Enquiries website.

FAQ - ASLEF strike day

I have an Advance ticket and my planned journey is impacted by ASLEF strikes?

The service on some of the routes we share with other operators may be impacted where ASLEF strike action directly impacts the service provided by that operator.

If you have an Advance ticket for a route or with an operator who’s service is impacted by the ASLEF strike action and you still need to travel on an ASLEF strike day, then you may want to consider reviewing other options, including;

  • checking whether there is any ticket acceptance in place with another operator that may enable you to complete your planned journey and,
  • considering applying for a fee-free refund and purchased a ticket via an alternative route or operator

We recommend that you check your entire journey on National Rail Enquiries as close as possible to your planned travel time.

I have a ticket for travel on an ASLEF strike day and all or part of my journey is on a route or with an operator affected by the industrial action, can I travel on another date or get a refund?

If you have a ticket for an ASLEF strike date and still need to travel, instead of having to apply for a refund, there are some alternative travel options for you. This includes travel on our services where part of the journey is made with us.

If you have a ticket for Saturday 26 November (ASLEF strike day) you can use it the day before (25 November) or any day from the 25 to Tuesday 29 November (inclusive).

  • Please note if your ticket is for a through fare that includes the London Underground it will not be valid on London Underground services on an alternative date
  • If you’re travelling on a different day and have an Advance Ticket, where possible, please try to travel on the same time as your original booked train
  • If you have a seat reservation and choose to travel on a different day, you will not be able to use your original reservation, so please visit one of our Ticket Offices and we can try to reserve you a seat on the new travel date
  • If you travel and your train is delayed, you will be entitled to Delay Repay as usual. Note that delays will be calculated against the strike day timetable
  • Booked Passenger Assist? If you need to change your booking to another day or time, please contact our Assisted Travel team

If you’d prefer a refund and you purchased your ticket through us (excluding season tickets) and you decide not to travel or you have begun your journey but decide not to complete it because the service/s you originally intended to travel on are cancelled or delayed or rescheduled or your reservation will not be honoured, you can get a full fee-free refund.

Please see the below ‘refunds’ FAQs and our refunds process for full details.

If you bought your ticket from someone else, then you’ll need to go back to the original retailer of your ticket to arrange a refund.

We recommend that you check National Rail Enquiries and the relevant operators’ website for the latest advice.




Can I still buy Advance tickets?

Advance tickets may not be available to buy if you are connecting with another train operator who is disrupted by an ASLEF strike date.

The latest information on the availability of Advance fares can be found on this National Rail Enquiries website.

Assisted travel

click to expand each section

How are you supporting disabled customers to travel on RMT strike days?

We expect stations and services to be very busy, as we will be unable to run our normal timetable. At all stations served by trains on RMT strike dates our station and onboard staff will be able to provide you with the assistance you need. If the train is too busy, we’ll work with you to find the best solution for you. If you’re unable to board the train, we may arrange alternative transport for you.

Onboard our trains our disabled customers have priority in the accessible carriages. We also have priority seats available for those that need them.

Can I book Assisted Travel if it takes place on an RMT strike day?

You can Book assistance for your journey for planned services on strike dates but please note that train services are expected to be extremely busy.

If you have any queries or concerns then please contact our Assisted Travel team.

Upon arrival at the station please make yourself known to a member of staff.

On an RMT strike day, can I get assistance for my journey without having to book it?

'Turn up and go’ assistance will continue to be supported on our services, in line with the strike date timetable in place.

Upon arrival at the station please make yourself known to a member of staff or contact us via a Help Point.

Please check before you travel as close as possible to your intended departure time on National Rail Enquiries, as your whole journey may include travel with other operators who are impacted by a strike.

I have Assisted Travel booked for an RMT strike day, will my booking go ahead?

If you have booked assistance through us and your journey is affected by a strike, then, once strike date timetables are confirmed, we'll attempt to contact you to discuss your options. If you have any concerns then please contact our Assisted Travel team. We strongly recommend you check before you travel as close as possible to your intended departure time on National Rail Enquiries.

Will you be arranging alternative accessible transport on an RMT strike day?

Alternative accessible transport may be arranged, as per our Accessible Travel Policy, from stations which are unstaffed, or inaccessible due to a physical feature (such as steps to platforms) that have services stopping at them under our amended strike date timetables.

However, due to the high demand expected it may take us longer to book suitable alternative transport than usual. If you have any concerns, please contact our Assisted Travel team.

Compensation

As a Season Ticket holder, if I do not travel on an RMT strike day can I claim compensation?

For monthly and longer Season Ticket holders

If you were unable to travel or followed our advice and chose not to travel on a strike date, you can claim compensation through our Delay Repay scheme by claiming a delay of 120+ minutes which will provide you with the value of one day’s travel.

This is only available for strike dates, not for days after.

This only applies to monthly and longer season ticket holders and not for weekly season tickets.

On this occasion, you do not need to have travelled or have been delayed to claim the compensation.

You need to apply for compensation online within 28 days of the strike date.

For Flexi Season Ticket holders

In order to claim compensation, you must activate a Day Pass on the strike date (not on days before or after). Once you’ve activated your Day Pass you can claim compensation through our Delay Repay scheme by claiming a delay of 120+ minutes which will provide you with the value of one day’s travel.

This is only available for strike dates, not for days after.

On this occasion, you do not need to have travelled or have been delayed to claim the compensation.

You need to apply for compensation online within 28 days of the strike date.

This is only available for strike dates, not for days after.

If I travel on an RMT strike day can I claim compensation?

If you travel and your train is delayed, you will be entitled to Delay Repay as usual. Note that delays will be calculated against the strike date timetable.

 

Refunds

Can I get a refund if I no longer want to travel on an RMT strike day or the alternative dates or all or some of my planned journey is impacted by an ASLEF strike day?

If your ticket (excluding season tickets) is for a strike day and the alternative dates do not work for you then you can apply for a refund.

If you purchased your ticket (excluding season tickets) and you decide not to travel or you have begun your journey but decide not to complete it because the service/s you originally intended to travel on are cancelled or delayed or rescheduled or your reservation will not be honoured, you can get a full fee-free refund. If you didn’t buy your ticket from us, you will need to go back to the retailer you originally brought your ticket from.

If you have a ticket on departure booking and you have not collected your ticket, please apply for a refund via the online refund form.

The following information is based on the different ticket types in place, if you hold a paper ticket and you’re not sure what type of ticket you have, please check the information printed on the orange stripe in the top left corner of the ticket for one of the following.

If you bought your ticket from us, then we can arrange a refund for you. If you bought your ticket from someone else, then you’ll need to go back to the original retailer of your ticket to arrange a refund.

Anytime, Off-Peak and Super Off-Peak tickets

If you bought your ticket from us and no longer want to travel we can refund your ticket without an admin fee, up to a maximum of 28 days from the expiry date of the ticket, please see Refunds and changing your ticket

If you were planning to use the return portion of an Anytime, Off-Peak, or Super Off-Peak ticket on the strike date and haven’t used the outward portion yet. You can also get a full refund of your ticket without paying an admin fee.

If you have already used the outward portion of the ticket, and no longer want to use the return portion. Your refund will be calculated based on the travel you’ve already made, and you won’t be charged an admin fee.

If you bought your ticket from another retailer or train company, you will need to contact them to request your refund.


Advance Tickets

If you have an Advance ticket for a journey on a strike day you can get a full fee-free refund, this includes:

If you bought your ticket from us: You can obtain a refund via our online refund form (for all ticket types) or visiting one of our ticket offices (for paper or smartcard refunds).

If you bought your ticket from someone else, then you’ll need to go back to the original retailer of your ticket to arrange a refund.

Season and Flexi Season tickets

Unexpired Season tickets and Flexi Season tickets can be refunded at any time prior to the expiry of the ticket.

We will calculate how much is refunded based on the value left on your ticket on the day you submit your Season ticket less a £10 admin fee for refund.

You can find out how much refund you are due by using this calculator: Season ticket refund calculator

Please see our refunds process for tickets here, for full details.

For more information see the Season Ticket Conditions page.

Carnet Tickets

Please do not date your carnet ticket until you know for certain that you are going to travel, as it is not possible to amend the date of travel with these tickets once dated.

We can only refund your Carnet tickets, less a £10 admin fee if they are:

  • Within 28 days from the expiry date of the tickets
  • A complete unused book of tickets
Rover Tickets
A full refund is available before the period of validity starts with no fees applied. Tickets cannot be refunded once the period of validity has started.
DaySave Tickets
These tickets are not refundable. Please only purchase them if you are certain you will travel.
Carpark Tickets

If you will not be using your car park season ticket for some time, you can request a refund by following the normal refund process through APCOA:

Great Northern

Southern

Thameslink

Oyster Tickets
Please contact Transport for London for any refunds for tickets purchased on Oyster.

How do I get a refund?

For paper and eTickets, please use our online refund form.

For smartcard refunds please use our Key Smartcard refund form on the Southern website.

Alternatively, please visit one of our Ticket Offices for assistance.