There is currently no planned industrial action on Southern, Gatwick Express, Thameslink or Great Northern. If further action is announced, we will provide details on this page once they are known.
Onboard travel
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Our trains Your non-stop trip between London and Gatwick just got a lot more comfortable
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Luggage Guidelines and support for carrying luggage on board
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Wi-Fi Keeping you connected
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Baby on board Priority seating for new and expectant parents
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Bikes & scooters Storage of bikes and scooters on board
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Travelling with pets Policies for travelling with pets
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Find a quieter train Want to have the best chance of getting a seat?
Station information
Tickets
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Off-Peak Reduced fares during off-peak hours
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Child tickets Child fares and discounts for young people
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Web Duo Discounted tickets for when you travel with a friend
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Anytime Tickets valid for travel at any time
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Carnet tickets Flexible ticket options for frequent travellers
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First Class Enhance your journey with First Class
Smart travel
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Pay as you go Keygo, Contactless and Oyster cards
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Mobile app Travel smarter with the best fares and real-time train updates
Your tickets and account details
Discounts & offers
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Railcards and student discounts Save up to 1/3 off tickets with railcards
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GroupSave Off-peak savings for 3-9 adults travelling together
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10% online discount Combined train, bus and tram tickets
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2FOR1 London attractions 2-for-1 entry at attractions in London, Brighton and more
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Kids for £2 Cheaper child fares starting from just £2
Accessibility
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Book assistance Our online form for booking assistance for your journey
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Assisted travel Assistance for those with access needs
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Priority seat card A card for those who require priority seating
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Support whilst you're travelling Information and guidance on accessing our trains
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Wheelchairs & mobility scooters Guidelines for wheelchairs and mobility scooters
Help & support
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Contact us Need help? Find out how to get in touch
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Delay Repay Compensation for unexpected delays and cancellations
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Refunds & amendments How to refund and change your ticket
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Money back guarantee Plans can change, and it's fine to change your mind
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Penalty fares Information on penalty fares and prosecutions
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Failed to carry Submit proof of your ticket or railcard
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Lost property Lost property services, collection and enquires
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First Class claim form First class claim form for reimbursement