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Ways to pay

Buy or collect a ticket at the station from one of our machines. Also find out how to print your own tickets at home or get them through the Gatwick Express app.

How do I buy train tickets?

Everyone has their preferences. We offer several booking options to cater to yours.

  • Online: It’s quick, easy and safe to buy train tickets online using our journey planner. You can choose your delivery method, and we won’t charge you a booking fee
  • Contactless at the gateline: If you’re travelling in and around London, you can tap your contactless payment card or device on the move and we’ll charge you the best pay-as-you-go fare available on the day
  • Ticket office: If you’d prefer to speak to someone about your railway ticket, booking at a ticket office is the way to go. We have staffed ticket offices at our larger stations
  • Ticket machine: As well as collecting tickets bought online, you can use our self-service ticket machines to buy train tickets using cash or a credit or debit card

How do I collect my train tickets?

Online booking

When you book your tickets online, you can pay by credit card, debit card, eVoucher, PayPal, Visa CheckOut, or Amazon Pay.

Tickets booked online can be picked up at a train station ticket machine or ticket office, printed at home, delivered to you by post via First Class, Recorded Signed For or Special Delivery, or accessed as an eTicket on your smart phone if it's available for your journey.

You can learn more about buying tickets online or log in now to get started.

Pay as you go using contactless at the gateline

If you’re travelling in and around London, you can tap your contactless payment card or device on the move and we’ll charge you the best pay-as-you-go fare available on the day.

Using a ticket office

When you book online, you’ll have the option to collect your train tickets from your chosen Gatwick Express or Southern station. You can collect train tickets from the ticket office (or ticket machine) at your selected station two hours after you book.

You will need your collection reference, which you received in your email confirmation. It is important that you have this reference, otherwise you won’t be able to collect your train tickets.

At our larger stations, you can book and pay for tickets at a staffed ticket office. We can accept payment by cash, debit card or credit card and National Rail vouchers.

Please note: On the Gatwick Express route London Victoria and Brighton stations have ticket offices, while Gatwick Airport train station does not have a ticket office. Check our stations list to check if your local station has a ticket office, or you can use one of our other collection/delivery options:

 

Find a ticket office

Using a ticket machine

At our self-service ticket vending machines you can:

  • Buy tickets
  • Collect tickets purchased online
  • Buy weekly season tickets
  • Buy car parking tickets
  • Top up your Oyster card (at London stations)

You can pay for your tickets using cash or a credit or debit card.

If you booked your tickets online, to collect them at a ticket machine select the ‘Collect’ button on screen and insert your credit or debit card. It doesn’t have to be the card you paid with as we allow ‘any card collection’. You will be asked to type in your collection reference, which you received in your email confirmation. It is important that you have this reference, otherwise you won’t be able to collect your train tickets.

If you need help using our machines or finding the right ticket, ask a member of staff for assistance where possible.