If you haven’t used your Gatwick Express ticket, you may be able to claim a refund
If you already have your tickets but change your plans for any reason, you can still ask for a refund: you may have to pay a £10 admin fee.
Make sure you do this within 28 days of the date on your ticket.
If you bought your ticket from us and you don’t use it because your train is cancelled or delayed, you can return the unused ticket to us for a full refund. We won’t charge you any administration fee.
This applies to all tickets - including tickets that are otherwise non-refundable. It also applies if you have begun your journey but are unable to complete it due to a delay or cancellations
We can't give you a refund if you manage to get on another or a later train.
If you use a ticket but your journey's delayed by 15 minutes or more, we can offer you compensation through the Delay Repay scheme.
With our money back guarantee, you can get a full refund if you bought tickets online but never collected them at the station. You don’t need to give a reason.
If you bought your tickets from another Train Operator, sales office or website, you should contact them for your refund. This will help to avoid unnecessary processing delays.
We'll refund you in the same or similar way as you originally paid for your tickets. This is so we can comply with government money-laundering legislation.
|Cash||Cash or cheque at our agent's discretion. If you're applying for an immediate refund at a station, we'll try to refund in cash whenever possible.|
|Cheque||Cash, cheque, or the return of your original cheque. This is at the discretion of our agents.|
|Credit or debit card||Credit back to the account you paid from.|
|Rail travel warrant||Credit to the warrant account you paid from.|
|Rail travel voucher (for Delay Repay)||Cash or vouchers. Any immediate refund at a station will be made in cash whenever possible.|