Industrial action

Engineering work is taking place between Norwood Junction and Sutton / Epsom Downs via West Croydon.

No trains will run on the below routes:

• Selhurst – West Croydon
• Norwood Junction – West Croydon
• West Croydon to Sutton
• Sutton to Epsom Downs

Rail replacement buses will run between:

• Norwood Junction and Sutton / Epsom Downs via West Croydon

Journey planners for these works are now up to date.

Please remember our advice is that you should only travel if absolutely necessary.

Major engineering works are taking place between Bedford and London St Pancras International.

Trains will run between Bedford and Luton. Buses will run between Luton, St Albans City and West Hampstead, and also buses between Luton and Hitchin, and St Albans to Potters Bar to connect with alternative Thameslink & Great Northern services to London.

Due to the industrial action, no trains will run between West Hampstead Thameslink and London St Pancras, so if you must travel you will need to use your ticket on London Underground services. Journey planners for these works are now up to date.

We expect services to be severely disrupted and capacity on buses to be limited. Please remember our advice is that you should only travel if absolutely necessary.

Services between London Bridge / London Victoria and South coast

London Victoria and Brighton

Two trains per hour will run between London Victoria and Brighton, calling at London Victoria, Clapham Junction, East Croydon, Gatwick Airport, Haywards Heath and Brighton only.

London Bridge and Brighton

Two trains per hour will run between London Bridge and Brighton, calling at London Bridge, East Croydon, Gatwick Airport, Three Bridges, Balcombe, Hayward’s Heath, Wivelsfield, Burgess Hill, Hassocks, Preston Park and Brighton only.

London Bridge and Gatwick Airport

Two trains per hour will run between London Bridge and Gatwick Airport, calling at London Bridge, Norwood Junction, East Croydon, Purley, Redhill, Earlswood, Salfords, Horley and Gatwick Airport only.

London Bridge and Three Bridges

Two trains per hour will run between London Bridge and Three Bridges, calling at London Bridge, Norwood Junction, East Croydon, Coulsdon South, Merstham, Redhill, Horley, Gatwick Airport and Three Bridges only.

Brighton and Hove

Two trains per hour will run between Brighton and Hove only.

Services between London Bridge / London Victoria and South London

London Victoria and Sutton

Two trains per hour will run between London Victoria and Sutton, calling at London Victoria, Clapham Junction, Balham, Mitcham Eastfields, Mitcham Junction, Hackbridge, Carshalton, and Sutton only.

London Victoria and Epsom Downs via Selhurst

Two trains per hour will run between London Victoria and Epsom Downs, calling at London Victoria, Battersea Park, Clapham Junction, Wandsworth Common, Balham, Streatham Common, Norbury, Thornton Heath, Selhurst, West Croydon, Waddon, Wallington, Carshalton Beeches, Sutton, Belmont, Banstead and Epsom Downs only.

London Victoria and West Croydon via Crystal Palace

Two trains per hour will run between London Victoria and West Croydon, calling at London Victoria, Battersea Park, Clapham Junction, Balham, Streatham Hill, West Norwood, Gipsy Hill, Crystal Palace, Norwood Junction and West Croydon only.

London Bridge and Tattenham Corner

Two trains per hour will run between London Bridge and Tattenham Corner, calling at London Bridge, East Croydon, South Croydon, Purley Oaks, Purley, Reedham, Coulsdon Town, Woodmansterne, Chipstead, Kingswood, Tadworth and Tattenham Corner only.

Services between St Pancras International and Bedford

Please note that engineering work will be taking place on this route on Saturday 25 June. For further details please see our engineering work page. Please use the journey planner for train and replacement bus times for this route on Saturday 25 June.

St Pancras International and Bedford

Two trains per hour will run between St Pancras International and Bedford, calling at St Pancras International, West Hampstead Thameslink, St Albans City, Harpenden, Luton Airport Parkway, Luton, Leagrave, Harlington, Flitwick and Bedford only.

St Pancras International and Luton

Two trains per hour will run between St Pancras International and Luton, calling at St Pancras International, Kentish Town, West Hampstead Thameslink, Cricklewood, Hendon, Mill Hill Broadway, Elstree & Borehamwood, Radlett, St Albans City, Harpenden, Luton Airport Parkway, Luton.

Services between King’s Cross and Peterborough / Cambridge / Ely

King’s Cross and Ely

One train per hour will run between King’s Cross and Ely, calling at King’s Cross, Finsbury Park, Potters Bar, Hatfield, Welwyn Garden City, Welwyn North, Knebworth, Stevenage, Hitchin, Letchworth Garden City, Baldock, Ashwell & Morden, Royston, Meldreth, Shepreth, Foxton, Cambridge, Cambridge North, Waterbeach, Ely only.

Cambridge and Ely

In addition to the above, one train per hour will run between Cambridge and Ely, calling at Cambridge, Cambridge North, Waterbeach and Ely only.

King’s Cross and Cambridge

One train per hour will run between King’s Cross and Cambridge, calling at King’s Cross, Finsbury Park, Stevenage, Hitchin, Letchworth Garden City, Baldock, Ashwell & Morden, Royston and Cambridge only.

King’s Cross and Peterborough

Two trains per hour will run between King’s Cross and Peterborough, calling at King’s Cross, Finsbury Park, Stevenage, Hitchin, Arlesey, Biggleswade, St Neots, Huntingdon and Peterborough only.

King’s Cross and Welwyn Garden City

Two trains per hour will run between King’s Cross and Welwyn Garden City, calling at King’s Cross, Finsbury Park, Harringay, Hornsey, Alexandra Palace, New Southgate, Oakleigh Park, New Barnet, Hadley Wood, Potters Bar, Brookmans Park, Welham Green, Hatfield and Welwyn Garden City only.

King’s Cross and Stevenage via Hertford North

Two trains per hour will run between King’s Cross and Stevenage, calling at King’s Cross, Finsbury Park, Harringay, Hornsey, Alexandra Palace, Bowes Park, Palmers Green, Winchmore Hill, Grange Park, Enfield Chase, Gordon Hill, Crews Hill, Cuffley, Bayford, Hertford North, Watton-at-Stone and Stevenage only.

Gatwick Express services will not run on Tuesday 21, Thursday 23 and Saturday 25 June

If you no longer wish to travel during this period, even if your train journey isn't directly impacted by the Industrial Action, you can get a refund on your ticket.

If you bought your ticket from us: You can obtain a refund via:

• Our online refund form (for all ticket types)
• Visiting one of our ticket offices (for paper or smartcard refunds)

If you bought your ticket from someone else: You’ll need to go back to the retailer you originally brought your ticket from.

If you have activated your Flexi Season ticket, or traditional Season Ticket (monthly or longer), you can use our Delay Repay scheme to claim compensation for each of the strike days. On this occasion, you do not need to have travelled or been delayed to claim the compensation.

See the FAQs below for more information.

Booked Passenger Assist? If you would like to cancel or rearrange your booking, please contact our Assisted Travel team.

We strongly recommend you check before you travel as close as possible to your intended departure time, as we will be running very limited services and so will other operators, due to this being national Industrial Action.

If you want to travel one day before the travel date of your ticket, or through to and including 28 June

If you have a ticket for a specific strike day you can use it on the day before, or through to and including 28 June. For example, a ticket for travel on 25th June can be used on 24th, 25th, 26th, 27th and 28th June. Please note we do expect services to be busy on non-strike days as well.

Please note if your ticket is for a through fare that includes the London Underground it will not be valid on London Underground services on an alternative date.

If you’re travelling on a different day and have an Advance Ticket, where possible, please try to travel on the same time train as the original ticket.

If you bought your ticket from us and have a seat reservation and choose to travel on a different day, you will not be able to use your original reservation, so please visit one of our Ticket Offices to book a new one.

If you want to travel on a different day

If you bought your ticket from us, please visit one of our ticket offices to utilise our Book With Confidence policy. Provided you visit before 1800 on the day before your outward travel date, you can change your travel date with no admin fee (but you will need to pay any difference in ticket price between what you’ve paid and the best fare available for the new day)

If you bought your ticket from someone else

You’ll need to go back to the retailer you originally brought your ticket from.

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If you travel and your train is delayed, you will be entitled to Delay Repay as usual. Note that delays will be calculated against the Industrial Action timetable

Booked Passenger Assist? If you need to change your booking to another day or time, please contact our Assisted Travel team.

We strongly recommend you check before you travel, as close as possible to your intended departure time including for any return journey, as we will be running very limited services and so will other operators, due to this being national Industrial Action

If you have a ticket and your train is still running you don't need to do anything further.

We will not have any alternative transport available (e.g. buses), and there will be no ticket acceptance with any other train operator, including TfL and bus companies.

Please be aware that morning peak ticket time restrictions will continue to apply, as will all cycle restrictions.

If you travel and your train is delayed, you will be entitled to Delay Repay as usual. Note that delays will be calculated against the Industrial Action timetable

If you have an assistance booking which has been impacted, we'll get in touch with you to make new arrangements after we confirm and publish the industrial action timetable (from 19th June). In the meantime, if you have any concerns then please contact our Assisted Travel team.

We appreciate that you may have to complete necessary journeys. To support you with these over this period only, we have put the following in place;

First class is declassified across all our train services running over this period.

If your station doesn’t have a train service, you can travel to your destination using an alternative route on GTR services (Southern, Thameslink or Great Northern)

If you have a car park season ticket for a GTR station car park, you can park at any GTR station across our network, subject to space availability.

See the FAQs below for more information.

Industrial action by the Rail, Maritime and Transport Workers union (RMT), is due to take place from Tuesday 21 June (from 00:01) impacting the train service through to Sunday 26 June. Planned industrial action will impact the service on ‘non-strike’ days as the strike action affects shift ‘booking on’ times (the start time of a shift), meaning that the railway cannot open overnight or early the following morning after a strike date. As a result, the earliest our trains can start running is after 07:00. Therefore we expect disruption throughout the week, and not just on the following advised strike dates:

Tuesday 21 June (between 00:01 and 23:59) – Please note there is also a planned TfL strike on this day

Thursday 23 June (between 02:00 and 01:59)

Saturday 25 June (between 02:00 and 01:59)

There will be no replacement buses or taxis running across this period of industrial action, because there simply aren’t enough available to replace the train service.

There will be no planned ticket acceptance on the Industrial Action days on other train operator’s services. However, you may use other GTR services (Southern, Thameslink, Great Northern) to travel to the destination on your ticket, but please note that train services are expected to be extremely busy and we do expect disruption.

We expect the trains that are running to be extremely busy, so First Class areas will be declassified on Industrial Action days for customer safety and comfort. If you have a First Class ticket you can apply for compensation here.

During the period of Industrial Action 21st – 26th June, anyone needing to complete an essential journey on our train service who holds an APCOA GTR car park season ticket will be able to park in any Southern, Thameslink or Great Northern carpark regardless of the location of their existing parking permit. Please check National Rail Enquiries to check station management. Car parks will be busier than usual due to the reduced services running on these days and availability cannot be guaranteed. Car Park season ticket customers do not have to do anything before parking at a different location other than arrive at a selected alternative location and park.

We expect that the trains running on Industrial Action days will be very crowded. To maximise the space available for all customers, our cycle policy will remain in place on these days and we would encourage you not to travel with your bike. Some of our stations have Cycle Hubs, click here for more information.

While we cannot fund taxi or hotel bills, if you decide to travel during a strike period and your chosen train is affected, you may be able to use your ticket on an alternative Southern, Thameslink or Great Northern route. Where disruption prevents you from completing your journey for which your Ticket is valid and is being used, we will, where we reasonably can, provide you with alternative means of travel to your destination, or if necessary, provide overnight accommodation for you.

If you choose not to travel because your service has been cancelled, delayed or rescheduled you will be entitled to a refund.

If you choose to travel and are delayed on your journey, you will be able to claim compensation if the delay meets the Delay Repay threshold.

For Strike dates 21, 23 and 25 June

If you were unable to travel or followed our advice and chose not to travel due to strikes, you can claim compensation through our Delay Repay scheme. You should make one claim for each day affected claiming a delay of 120+ minutes which will provide you with the value of one day’s travel. This only applies to monthly and longer season ticket holders.

You need to apply for compensation online within 28 days of the strike date.

For other days impacted by Industrial Action (22, 24 and 26 June)

Normal Delay Repay policy applies and compensation will be in line with the revised timetable.

You need to apply for compensation online within 28 days of your delayed journey.

For Strike dates 21, 23 and 25 June

If you have activated a days’ worth of travel for a strike date and followed our advice or chose not to travel due to strikes, you can claim compensation through our Delay Repay scheme. You should make one claim for each day affected claiming a delay of 120+ minutes which will provide you with the value of one day’s travel.

You need to apply for compensation online within 28 days of the strike date.

For other days impacted by Industrial Action (22, 24 and 26 June)

Normal Delay Repay policy applies and compensation will be in line with the revised timetable.

You need to apply for compensation online within 28 days of your delayed journey.

We do expect our services to be very busy from 21st - 26th June. However, all our station crowd control plans have considered accessibility and we do all that we can over this challenging time to support our stations remaining as inclusive as possible. Onboard our trains our disabled customers have priority in the accessible carriages. We also have priority seats available for those that need them. Our station and onboard staff will be able to provide you with the assistance you need to make your journey. If the train is too busy, we’ll work with you to find the best solution for you. If you’re unable to board the train, we may arrange alternative transport for you.

You will be able to book Assisted travel for services that will run on days impacted by Industrial Action but please note that train services are expected to be extremely busy and we do expect disruption. If you have any queries or concerns then please contact our Assisted Travel team. Upon arrival at the station please make yourself known to a member of staff.

We remain committed to providing an inclusive railway, with ‘turn up and go’ (unbooked) assistance supported at stations served by trains on days affected by industrial action. Upon arrival at the station please make yourself known to a member of staff or contact us via a Help Point. As always please check before you travel.

If the train you booked the assistance for has been impacted by Industrial Action then we’ll attempt to contact you to discuss your options. We anticipate journey planners to be updated from Saturday 18 June, although further changes and cancellations are likely to be made, and we will start to contact people with assistance booking once this is in place. In the meantime, if you have any concerns then please contact our Assisted Travel team. We strongly recommend you check before you travel as close as possible to your intended departure time.

Alternative transport will not be available for any customers at stations that do not have a timetabled service stopping there on strike days.

Alternative accessible transport may be arranged as per our Accessible Travel Policy from stations which are unstaffed, or inaccessible due to a physical feature (such as steps to platforms) that have services stopping at them under our amended timetables.

However, due to the high demand expected it may take us longer to book suitable alternative transport than usual. If you have any concerns, please contact our Assisted Travel team.

Our station staffing will not change on strike days. Some of our services also have Conductors or Onboard Supervisors who will be able to assist you. (Southern services only). Other rail operators staffing may be affected by strikes so please check before your travel. Please check National Rail Enquiries for more information or contact our Assisted Travel team.

Industrial action impacts upon the number of services we can run on strike days, which then affects service preparation and train locations for the following day. As a result, we will also have a reduced timetable in place on Wednesday 22nd, Friday 24th and Sunday 26th June.