For monthly and longer Season Ticket holders
If you were unable to travel or followed our advice and chose not to travel on a strike day, you can claim compensation through our Delay Repay scheme by claiming a delay of 120+ minutes which will provide you with the value of one day’s travel.
This only applies to monthly and longer season ticket holders and not for weekly season tickets.
On this occasion, you do not need to have travelled or have been delayed to claim compensation.
You need to apply for compensation online within 28 days of the strike date.
For Flexi Season Ticket holders
In order to claim compensation, you must activate a Day Pass on the strike day (not on the days before or after). Once you’ve activated your Day Pass you can claim compensation through our Delay Repay scheme by claiming a delay of 120+ minutes which will provide you with the value of one day’s travel.
On this occasion, you do not need to have travelled or have been delayed to claim compensation.
You need to apply for compensation online within 28 days of the strike date.